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University of Maryland Eastern Shore · 2 months ago

Academic Support Associate for Career and Technology Education

University of Maryland Eastern Shore

Full-time

Onsite

New Grad, Entry Level

$44K/yr - $67K/yr

The University of Maryland Eastern Shore (UMES) is currently accepting applications for an Academic Support Associate within the Career and Technology Studies programs in Baltimore, Maryland. This role involves providing support to students in navigating academic processes and ensuring they are on track for graduation.

EducationHigher EducationUniversities

No H1B

Responsibilities

Work with prospective and current on-site, off-site, and distance education students in the CTE programs housed at the Baltimore Museum of Industry. This position will help students navigate various UMES processes such as applying to a program, adding/dropping/withdrawing from courses, applying for graduation, and other related academic processes

Assist students with questions about Maryland teaching licensure and endorsements in collaboration with local school system licensure personnel and the Maryland State Department of Education

Assist students with transferring courses into UMES and developing a plan of study

Maintain student records and assist the program Director with ensuring students are on track for graduation

Assist the program Director with collecting data, analyzing data, and preparing reports related to student applications, enrollment, and graduation

Provide ongoing support and program guidance for in-person and distance learning students and adjunct faculty

Assist faculty with Learning Management System (LMS) issues (ex. uploading course templates each semester, uploading syllabi, posting announcements, etc.)

Work closely with university offices such as the Registrar, Admissions, Financial Aid, etc. to troubleshoot student issues that arise

Assist the program Director with developing and updating Memorandum of Understanding (MOU) documents between the University and local school systems

Collaborate with faculty to develop and periodically update program tutorials and direction sheets. Collaborate with faculty to develop and update program recruitment materials

Periodically attend local recruitment events and professional meetings to promote the programs

Perform other related duties as assigned

Qualification

DegreeAdministrative support experienceMicrosoft Office 365Learning Management SystemsCustomer service skillsMultitaskWritten communication skillsAttention to detail

Required

Bachelor's degree from an accredited college or university

Experience in an administrative support or academic advising role in a corporate or higher education environment

Proficiency with using Microsoft Office 365, including Word, Excel, PowerPoint, and Outlook

Excellent written communication skills

Attention to detail and customer service

Must be able to work independently at times and also collaborate with a team of faculty and staff during other times

Ability to manage people facing troubleshooting issues

Knowledge of best practices in organization, administration, and customer service

Knowledge of proper protocol in dealing with confidential information

Ability to interpret and apply policies, procedures, regulations, and laws

Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community

Preferred

Experience working with public school systems or working for a public school system

Knowledge about Learning Management Systems (LMS) (ex. Canvas, Blackboard, etc.)

Experience working with website editing or graphic design programs

Company

University of Maryland Eastern Shore

The University of Maryland Eastern Shore offers an impressive array of accredited degree programs that blend a time-honored curriculum with instruction in contemporary fields such as aviation science, construction management, criminal justice, engineering, hospitality management and allied health.

Founded in 1886