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Vita Inclinata · 3 months ago

Aerospace Account Manager/Hoist Instructor

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $110K/yr

5+ years exp

Vita Inclinata is a leading innovator in helicopter hoist technology, specializing in solutions that enhance safety and efficiency in search and rescue operations. They are seeking a dynamic Aerospace Account Manager/Hoist Instructor to manage customer relationships and deliver high-quality training in helicopter hoist operations. This role combines account management with instructional responsibilities, requiring both technical proficiency and business acumen.

AerospaceConstructionMilitaryOil and Gas

Responsibilities

Serve as the go-to expert for both internal teams and external clients, ensuring that our customers receive the best HHO solutions for their specific mission sets and requirements

Act as a trusted advisor and Subject Matter Expert to customers, offering expert insights and recommendations for their varied mission sets

Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs

Identify new business opportunities and develop strategic partnerships

Identify sales opportunities in region and progress to complete the sales process including introduction presentations, product demos, proposal generation and presentations, negotiations, and closing opportunities

Manage client accounts from initial contact through contract completion and follow-up

Coordinate with internal teams to ensure seamless service delivery

Deliver high-quality training to customers, both in a classroom and practical setting, ensuring that they acquire the knowledge and skills needed to perform helicopter hoist operations safely and effectively

Conduct classroom and practical training sessions for new and experienced personnel to ensure knowledge and skillset required to perform helicopter hoist operations safely and effectively

Provide hands-on training in hoist operation, including equipment use, safety checks, and emergency procedures

Conduct assessments and evaluations of student progress, providing feedback and support as necessary to ensure that they achieve the required standards

Maintain up-to-date knowledge of industry developments, regulations, and best practices related to helicopter hoist operations and integrate them into the training program as needed

Ensure all training activities comply with company policies, aviation regulations, and safety standards

Conduct regular safety briefings and updates on hoist operation protocols

Participate in safety audits and incident investigations as required

Collaborate with other instructors and subject matter experts to continually improve the training program and materials

Ensure that all training equipment and facilities are maintained to a high standard and meet regulatory requirements

Solicit feedback from trainees and stakeholders to enhance training quality

Travel up to 50% to client locations for training delivery and account management activities

Collaborate with engineering and product development teams to provide client feedback

Participate in industry conferences, trade shows, and professional development events

Maintain detailed records of training activities and client interactions within Salesforce CRM system

Support marketing initiatives with technical expertise and client testimonials

Qualification

Helicopter hoist operationsAccount managementTrainingInstructionCRM softwareMicrosoft Office SuiteVerbal communicationWritten communicationPresentation skillsProblem-solvingOrganizational skills

Required

Associate's degree (A.A.) or equivalent from two-year college or technical school and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience

At least 4 years of experience in helicopter hoist operations, including practical experience in both onshore and offshore settings

Ability to travel and work flexible hours as required

Exceptional verbal and written communication skills

Strong presentation abilities with experience addressing diverse audiences

Proven track record in account management or business development

Ability to explain complex technical concepts to varied skill levels

Strong organizational and time management skills

Proficiency in Microsoft Office Suite and CRM software

Problem-solving mindset with attention to detail

Ability to assess trainee performance and provide constructive feedback

Strong attention to detail and organizational skills

Ability to work in various weather conditions and potentially challenging environments