GFI Digital · 3 months ago
Support Analyst II
Maryland Heights, MO
Full-time
Hybrid
Entry, Mid Level
2+ years expGFI Digital is a company that focuses on delivering exceptional customer service through technical support. The Support Analyst II will be responsible for troubleshooting and maintaining technical systems, ensuring client needs are met efficiently.
HardwareInformation TechnologyPrinting
Responsibilities
Serve as Tier II Analyst and 2nd escalation of mission-critical client issues, including outages, security incidents, or infrastructure failures
Troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environment
Serve as point of contact from customers seeking technical assistance over the phone and ticketing system
Comfortable with remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop/software Issues)
Basic knowledge and troubleshooting of network switches, firewalls and access points
Experience with Anti-virus/malware software and remediation processes
Support various email systems (O365, GSuite) using SPAM filtering tools (Barracuda, Mimecast, Defender, Graphus)
Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications
Provide third party vendor management assistance
Ensure that Service Level Agreements are met for all customers
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong documentation skills with the ability to accurately document information related to client environments and issue resolution
Keen attention to detail
Ability to absorb and retain information quickly
Highly self-motivated
Work with a mentor to help develop skillset and GFI values
Qualification
Required
2-3 years in a similar role of hands-on IT support experience
Troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environment
Serve as point of contact from customers seeking technical assistance over the phone and ticketing system
Comfortable with remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop/software Issues)
Basic knowledge and troubleshooting of network switches, firewalls and access points
Experience with Anti-virus/malware software and remediation processes
Support various email systems (O365, GSuite) using SPAM filtering tools (Barracuda, Mimecast, Defender, Graphus)
Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications
Provide third party vendor management assistance
Ensure that Service Level Agreements are met for all customers
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong documentation skills with the ability to accurately document information related to client environments and issue resolution
Keen attention to detail
Ability to absorb and retain information quickly
Highly self-motivated
Work with a mentor to help develop skillset and GFI values
Precise attention to detail, high level of organization
Excellent communication and interpersonal skills
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Solutions focused
Ability to multi-task and organize and prioritize deadlines accordingly
Able to meet deadlines and follow clear instructions
Exhibit professional appearance and demeanor at all times
Preferred
College Diploma or Degree in Computer Science
Experience working with third party vendors
Microsoft, CompTIA, Cisco and other Certifications
Benefits
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Paid time off immediately available upon hire
Flexible spending account
Health insurance
Health savings account
Life insurance
Referral program
Vision insurance
Company
GFI Digital
GFI Digital is a computer hardware company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carrie Tsalamandris
Chief Financial Officer
Company data provided by crunchbase