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Red River · 1 day ago

ServiceNow Operational Business Analyst

Virginia, United States

Full-time

Onsite

Mid Level

3+ years exp

Red River Managed Services is a company that values teamwork and innovative solutions. They are seeking a dynamic Business Analyst specializing in ServiceNow Incident and Request Management to ensure the smooth operation of their ServiceNow Platform and manage IT service incidents effectively.

Information TechnologyInfrastructureSoftware

No H1B

U.S. Citizen Only

Responsibilities

Incident Lifecycle Management: Manage the entire lifecycle of incidents from detection to resolution, ensuring minimal disruption to business operations

Operational Troubleshooting: Quickly identify and resolve IT operational issues that pertain to the ServiceNow Platform to minimize downtime and maintain business continuity

Communication and Escalation: Facilitate timely communication with stakeholders, including customers and executives, and escalate issues when necessary

Data Analysis: Utilize data analysis tools to gather insights and recommend improvements to existing processes

Stakeholder Communication: Maintain clear and effective communication with IT teams and business stakeholders to ensure alignment and understanding

Documentation: Create and maintain comprehensive documentation of system configurations, troubleshooting procedures, and process improvements

Qualification

ServiceNow Platform ExperienceIncident ManagementRequest ManagementData AnalysisAnalytical SkillsEmpathyJudgmentPurposeResilienceSelflessnessCommunication SkillsCollaborationCreativityIntegrity