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Cooley LLP · 3 months ago

Technology Manager of Learning & Adoption

San Francisco

Full-time

Onsite

Mid, Senior Level

$125K/yr - $190K/yr

5+ years exp

Cooley LLP is seeking a Technology Manager of Learning & Adoption to join the Client Services team. This role is responsible for leading a global team to drive the strategic vision and implementation of technology learning resources and change-management initiatives across the firm.

Document PreparationLegalProfessional Services

Comp. & Benefits

Responsibilities

Develop, unify, and champion the vision and strategy for Technology Learning & Adoption firmwide, aligning initiatives with the firm's overall business needs and technology roadmap

Establish and maintain strong relationships with key internal stakeholders, including local office Directors of Administration, HR and other business department leaders and professionals, Technology peers, Innovation, Resource Attorneys and external vendors where appropriate, to understand business priorities and gain sponsorship for initiatives

Ensure the team delivers the highest possible value to the firm by staying business/practice outcome focused and being accessible to Cooley, our lawyers and our business professionals

Develop and implement change management strategies for new technology initiatives, software launches, upgrades/redesigns, and application rollouts that drive awareness and persona(role)-based ability

Drive adoption of new tools and processes by designing and delivering targeted communications, training, and in-person support across the firm

Anticipate and proactively address resistance to change, ensuring smooth transitions and positive outcomes

Oversee the coordination of new hire technology training and Technology onboarding processes for all personnel

Coordinate with other teams to ensure curriculum consistency and support global learning initiatives

Utilize subject matter experts from various firm departments to collect and distribute essential knowledge

Analyze learning data to identify trends, monitor and measure the effectiveness of training programs, and report on key metrics and the impact of learning initiatives. Continuously look for new methods of gathering customer feedback

Responsible for the development and maintenance of the L&A budget

As appropriate, lead or participate in projects of varying scope, in collaboration with the firm’s practice offices, practice groups, departments, clients, and vendors and present in meetings, as needed

Build and empower teams by providing support, resources, and autonomy they need to excel and achieve goals

Responsible for all aspects of the design, development, delivery, and administration of learning resources presented within a blended L&A program

Ensure the team comprehensively supports technology topics relevant to firm personnel

Ensure learning L&A adapts the firm’s technology curriculum to the needs of each individual learner using appropriate adult learning strategies that support continuous skill improvement

Ensure the team provides resources that go beyond learners’ expectations, using delivery methods that are both innovative and effective in driving learner retention

Ensure learners have the opportunity to develop skills through proactive and responsive targeted one on one in person training, coaching and in virtual classes

Oversee learning technology as it relates to the Technology Department, partnering with other entities at the firm where appropriate

Lead, facilitate, and supervise coaching sessions of immersive learning through direct role observation, ensuring team members gain direct insights and practical experience by observing and learning from employees in real-time workplace scenarios. Leverage insights gathered from immersive role observation sessions to identify workflow inefficiencies, promote greater awareness of existing tools and resources

Organize comprehensive testing of new software applications for functionality and usability to inform the development of new technology learning offerings

Stay abreast of emerging technology trends and advancements in adult learning methodologies and educational technology

Serve as direct supervisor and mentor to direct reports

Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests

Support business professional development and continued educational opportunities

In collaboration with immediate supervisor and CN HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events

Other duties as assigned or required

Qualification

Microsoft Office SuiteM365 SuiteAdult Learning MethodologyEducational TechnologyTechnical Learning ExperienceProject ManagementTeam ManagementVisual DesignCustomer Service SkillsAnalytical SkillsTechnical WritingCommunication SkillsCreativity

Required

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications

Ability to work extended and/or weekend hours, as required

Ability to travel, as required

5+ years direct applicable experience (e.g., technical learning and training). Senior candidates must have 7+ years applicable experience in the field with 2+ years of exempt/management experience in relevant roles

Strong knowledge of Microsoft products including M365 suite

Strong knowledge of other products including desktop hardware (PCs, notebooks, printers, scanners, mobile devices, etc.)

Current knowledge of adult learning methodology

Understanding of educational technology, e-learning, and other learning delivery methods used by Technology Learning & Adoption