GCA ยท 3 months ago
Help Desk Tier I
Stafford, VA
Full-time
Onsite
Entry Level
2+ years expGCA is a Veteran Owned company supporting several government contracts, and they are seeking a Help Desk Support Specialist with excellent customer service skills. The role involves resolving service requests and technical problems while providing outstanding customer service in an IT service center environment.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Qualification
Required
HS Diploma
MINIMUM two (2) years of IT support experience
Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
Requires prior IT helpdesk (i.e., Tier 1 or 2) experience
Help desk: Minimum 1 year
CompTIA Security+
Preferred
Active Directory experience
TOP SECRET clearance
Active Secret clearance
Benefits
Competitive Compensation
Health and Wellness benefits through Anthem Blue Cross Blue Shield
401k Retirement Plan
Paid Time Off (PTO), starting at 120 hours/year
Ten (10) paid Federal holidays
Company
GCA
GCA is a veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Anthony Tannoya
Chief Executive Officer
Michael Dorr
Vice President & COO
Company data provided by crunchbase