AGE Solutions LLC · 3 months ago
SharePoint Analyst Lead (Future Opportunity)
Arlington, VA
Full-time
Onsite
Mid, Senior Level
$110K/yr - $130K/yr
5+ years expAGE Solutions is a premier technology and professional services company focused on the U.S. government, defense, and intelligence sectors. The SharePoint Analyst Lead will analyze user needs, lead the functional aspects of the SharePoint Online environment, and ensure operational continuity while bridging the gap between business users and technical teams.
Cloud ComputingCyber SecurityInternet of Things
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Analyze user and mission partner requirements to determine functional and cross-functional SharePoint needs
Translate business requirements into functional site designs, workflows, and list/library structures within the modern SharePoint Online environment
Support the migration from deprecated SharePoint features (e.g., InfoPath, Classic Workflows, custom scripting) to modern SPO alternatives such as SPFx and the Power Platform (Power Automate, Power Apps, Power BI, Power Pages)
Identify opportunities to leverage Microsoft’s low-code/no-code tools to replace legacy processes and reduce reliance on custom applications
Document functional requirements, process flows, and configuration details to support governance, sustainment, and knowledge transfer
Ensure staffing aligns with customer requirements and that qualified personnel with appropriate clearances are assigned
Foster a culture of accountability, collaboration, and continuous improvement within the program team
Lead Tier 2 and Tier 3 functional support for SharePoint and Dynamics CRM service requests, incidents, and user inquiries (averaging ~90 tickets per month)
Execute out-of-the-box customizations and configuration changes to support user needs, business intelligence dashboards, and workflow automation
Categorize service requests as Tier 2 support, new project work, or escalation candidates, and route accordingly
Manage ticket queue and ensure all tickets are assigned, acknowledged, and updated in compliance with SLAs
Communicate status updates to customers weekly (service requests) or every two business days (incidents) until closure
Resolve tickets within SLA timeframes and document all resolutions and lessons learned for inclusion in the knowledge base
Coordinate with the DISA J6 Tier I Service Desk, DEOS support teams, and higher-tier engineers when technical escalation is required
Maintain and update the list of all SharePoint site owners and points of contact (POCs) to ensure proper permissions management and accountability
Support performance monitoring of the SPO environment and assist in tracking metrics related to system availability, uptime, and user satisfaction
Participate in performance improvement initiatives, identifying functional or configuration-related bottlenecks and recommending corrective actions
Contribute to weekly and monthly reports with updates on service tickets, incidents, SLAs, and functional health metrics
Remediate functional-level IAVA findings in collaboration with security and architectural teams (e.g., addressing deprecated workflows or permissions risks)
Collaborate with monitoring and operations teams to interpret system alerts related to SharePoint availability and proactively prevent downtime
Participate in meetings and reviews related to system performance, modernization initiatives, and process optimization
Promote adoption of modern SharePoint features, encouraging secure and efficient collaboration practices across the organization
Document and share best practices, standard operating procedures (SOPs), and configuration guides to support consistency and compliance
Act as the primary functional liaison between the business users, technical engineering teams, and governance stakeholders
Qualification
Required
BA/BS in a technical or managerial discipline
US Citizenship is required
Must have and maintain a current DoD Secret clearance
5+ years of progressive experience in SharePoint functional analysis, administration, or solution delivery (with at least 2 years in SharePoint Online or DOD365-J environment)
Demonstrated experience supporting end-users and mission partners with SharePoint configuration, Power Platform tools, and workflow development
Proficiency in designing and maintaining SharePoint lists, libraries, permissions, workflows, and site templates
Preferred
ITIL Foundation or equivalent process management certification desirable
IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification
Benefits
26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
401(k) with Match: We match 3% of your contributions with immediate vesting.
Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
Parental Leave: 15 days of fully paid leave for new parents, because family matters.
Military Differential Pay: We bridge the gap for employees on active duty, so they don’t take a financial hit while serving.
Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
Company
AGE Solutions LLC
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andy Gomer
Chief Executive Officer
Company data provided by crunchbase