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CSM Corporation · 4 months ago

Night Auditor (On-Call) | Hilton Garden Inn Marlborough

Marlborough, Massachusetts, United States

Full-time

Onsite

Entry Level

$17.44/hr - $17.44/hr

2+ years exp

CSM Corporation is a hospitality company, and they are seeking a Night Auditor to perform the manager-on-duty role during the third shift. The role involves providing exceptional guest service, processing check-ins and check-outs, and balancing revenue sources while maintaining compliance with company procedures.

Commercial Real EstateProperty ManagementReal Estate

Responsibilities

Performs the manager-on-duty role during 3rd shift

Anticipates and responds to guests in a friendly and positive manner

Responsible for providing the highest level of service

Process check-ins and check-outs, verify billing, create reservations, and process special requests

Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services

Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary

Understands and follows CSM guest service recovery program

Accountable for accurately balancing all revenue sources and completing daily financial reports

Process no-show reservations, prepare financial reports for managerial review

Close the financial day for the hotel

Follows proper selling techniques and ensures strategies are utilized to maximize room revenues

Monitors room availability, follows restrictions, and all booking policies and procedures

Drives sales and maximizes revenue by up-selling rooms and amenities

CSM procedures when handling cash and processing financial transactions

Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste

Produces required volume of work by planning, organizing and prioritizing work duties

After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed

Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings

Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations

Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures

Qualification

Guest service experienceNight audit experienceAccounting experienceComputer knowledgeCommunication skillsAttention to detailCustomer focusedFast paced environment