ECS · 3 months ago
NIH NIAID Enterprise Hosting Delivery Lead
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $160K/yrECS is seeking an experienced NIH NIAID Enterprise Hosting Delivery Lead to work remotely providing technical leadership and oversight for the Enterprise Hosting task area. The Enterprise Hosting Delivery Lead will be responsible for the day-to-day management and oversight of work performed under this task order, ensuring the efficient and effective delivery of OEB Infrastructure services.
E-Commerce
Responsibilities
Assist with the planning, implementation, and support of NIAID in Process Maturity and Agile transition, including Agile Coaching, business process development at the team and organizational levels, and training team members in Agile and Lean concepts
Assist with analytical and functional support for new business processes and workflows to streamline delivery of OEB Services
Oversee and manage the day-to-day operations of the team, ensuring high standards of customer service and efficient resolution of incidents, changes, and problems
Act as the primary point of contact for escalated issues across supported systems and demonstrate total issue ownership to drive troubleshooting, cross team coordination, 3rd party vendor support, resolution, and validation with end users
Lead and manage application deployments, installations, change requests, updates across a complex network of Laboratory Information Management Systems (LIMS), databases, and connected applications and instruments
Collaborate with stakeholders to ensure smooth project execution and resolve any issues that may arise
Ensure timely and accurate reporting of Enterprise Hosting task area status and other relevant information
Collaborate with stakeholders to ensure smooth execution of Enterprise Hosting task area responsibilities and resolve any issues that may arise
Coordinate with team members to ensure effective Enterprise Hosting task area management and delivery
Qualification
Required
Experience in providing technical leadership and oversight for Enterprise Hosting services
Experience managing system and application analysts in IT and specialized scientific and operational technology systems
Ability to ensure functionality, performance, availability, and responsiveness of supported IT systems and services
Experience managing team performance against service delivery objectives
Experience identifying and implementing operational improvements
Experience with planning, implementation, and support of Agile transition
Experience in Agile Coaching and business process development
Experience providing analytical and functional support for new business processes and workflows
Experience overseeing and managing day-to-day operations of a team
Ability to ensure high standards of customer service and efficient resolution of incidents, changes, and problems
Experience acting as the primary point of contact for escalated issues
Experience leading and managing application deployments, installations, change requests, and updates
Experience collaborating with stakeholders to ensure smooth project execution
Ability to ensure timely and accurate reporting of task area status
Experience collaborating with stakeholders to resolve issues
Experience coordinating with team members for effective task area management
Benefits
General Description of Benefits
Company
ECS
ECS, started its operations way back in 1954, from the famous Anarkali Bazar of Lahore.
Founded in 1954
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase