Yancey Bros. Co. · 5 months ago
Undercarriage Customer Support Rep
Bogart, Georgia, United States
Full-time
Onsite
New Grad, Entry LevelYancey Bros. Co. is a long-standing authorized Caterpillar equipment dealer in Georgia, dedicated to providing high-quality sales, parts, and service. The Undercarriage Customer Support Representative is responsible for measuring and inspecting the undercarriage of heavy equipment, ensuring accurate data logging and communication with customers regarding their equipment's status.
Machinery
Responsibilities
Contact customers to arrange for measurement
Visit customer site and follow all safety guidelines
Secure machine to complete undercarriage
Measure all components
Load measurements into CTS Pro
Inform customer of undercarriage status
Report findings to appropriate PSSR
Write service reports once jobs are completed
Keep work area clean throughout process
Participate in required safety program, and work in a safe manner
Additional duties as assigned by manager
Qualification
Required
High school or equivalent
Prior experience in a shop setting (auto/truck/heavy equipment/rental)
Read and follow service material instructions or quotes
Basic computer skills (email, internet, basic data entry)
Work safely with caustic chemicals/materials
Occasional heavy lifting up to 100 lbs
Able to operate machinery and forklift
Preferred
Prior experience as heavy equipment technician
Benefits
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Paid Holidays
Paid Sick Leave
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Company
Yancey Bros. Co.
Since 1914, the employees of Yancey Bros. Co.
Founded in 1914
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tate Anderson
Chief Financial Officer
Jennifer Kozel, CHRO
Chief Human Resources Officer
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