NEOGOV · 3 months ago
Technology Specialist I
County of Culpeper, VA
Full-time
Onsite
New Grad, Entry Level
$44K/yr - $59K/yr
0+ years expNEOGOV is a company within the County of Culpeper's Information Technology Department, and they are seeking a Technology Specialist I. This entry-level IT support role provides day-to-day technical support, troubleshooting, and assistance to county employees while maintaining technology assets and supporting departmental operations.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provide first-level help desk support for county employees, responding to technical issues via phone, email, and in-person
Troubleshoot and resolve hardware, software, and network connectivity issues
Set up, configure, and issue devices including computers, laptops, tablets, and phones to county staff
Maintain accurate inventory and perform asset tracking of all technology equipment
Assist network administrators with basic network maintenance tasks
Install, update, and maintain software applications across county departments
Create and maintain documentation for common technical issues and solutions
Provide basic training to end users on technology systems and applications
Participate in the 24/7/365 on-call rotation for after-hours support as needed
Assist with technology equipment moves, additions, and changes
Perform routine maintenance on printers, copiers, and other peripheral devices
Support county meetings and events with audio/visual technology setup as needed
Qualification
Required
High school diploma or GED required
0-2 years of experience in IT support or related technical field
Basic understanding of Windows operating systems and Microsoft Office applications
Knowledge of computer hardware components and peripherals
Familiarity with basic networking concepts and troubleshooting
Understanding of help desk ticketing systems
Basic knowledge of cybersecurity best practices
Ability to learn new technologies quickly
Strong customer service orientation and communication skills
Ability to explain technical concepts to non-technical users
Detail-oriented with good organizational and documentation skills
Ability to prioritize and manage multiple tasks simultaneously
Problem-solving skills and analytical thinking
Ability to work independently and as part of a team
Valid driver's license and ability to travel to various county facilities
Preferred
Associate's degree in Computer Science, Information Technology, or related field preferred
CompTIA A+
Microsoft Certified: Fundamentals certifications
HDI Customer Service Representative
Benefits
Medical
Dental
Retirement
Life insurance
Optional life and disability insurance plans
Flexible spending accounts
Deferred compensation program
RETIREMENT
LIFE INSURANCE
MEDICAL INSURANCE
DENTAL INSURANCE
HOLIDAY/VACATION/SICK ACCRUALS
PAY FOR PERFORMANCE
SHORT TERM DISABILITY
LONG TERM DISABILITY
VOLUNTARY INSURANCE PROGRAM
FLEXIBLE SPENDING ACCOUNT
DEPENDENT CARE ASSISTANCE PROGRAM
DEFERRED COMPENSATION
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase