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sailteam.io · 3 months ago

Systems Engineer - IT Service Management (ITSM)

Orlando, FL

Full-time

Hybrid

Senior Level

5+ years exp

Sailteam.io is seeking a Systems Engineer to support and facilitate IT Service Management processes. The role involves supporting the ITSM platform and participating in the design, deployment, and maintenance of the ITIL service management toolset (BMC Helix).

Human Resources

Responsibilities

Support and facilitate the IT Service Management processes such as Service Catalog, Incident, Problem, Change, Release and Configuration Management

Support the ITSM platform and take part in the design, deployment and maintenance of the ITIL service management toolset (BMC Helix) from a functional perspective

Qualification

ITSM processesBMC HelixITIL certificationService Management knowledgeSoft skills

Required

Candidates should have at least 5 years' experience in ITSM / ITIL processes

Knowledge and experience in Helix tools implementation, specifically the ITSM suite, experience developing and maintaining BMC Helix application suite

Minimum of 5-years of experience with BMC Helix application suite (ITSM, DWPC, Dashboards, iPaaS, discovery), and administering OOTB Helix applications suite

Demonstrated strong Service Management knowledge in key ITSM processes including Incident Management, Problem Management, Change Management, Service Level Management and Knowledge Management

Knowledge of key ITSM processes including Incident Management, Problem Management, Change Management, Service Level Management and Knowledge Management