John W. Danforth Company · 3 months ago
Service Account Manager
Tonawanda, NY
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expJohn W. Danforth Company is one of the largest mechanical contractors in the Northeast and is seeking a Service Account Manager. The role involves account management, contract negotiations, providing technical support, and coordinating with customers to meet their needs.
Heating Ventilation and Air Conditioning (HVAC)Real Estate
Responsibilities
Develop and maintain strong relationships with new and existing clients
Serve as the primary point of contact for customer inquiries and concerns and provide tailored HVAC solutions
Identify and pursue new work, cross-sell or upsell to existing client base. Assist in the renewal process
Prepare and deliver sales quotes and proposals to clients
Work with sales and other internal departments to ensure successful delivery of HVAC and assist in developing strategic marketing plans
Provide up to date technical guidance and support to clients on HVAC systems and assist in resolving technical issues when they arise
Prepare reports. billing and other documentation as outlined in customer contracts and ensure all documentation complies with company policies and industry regulations
Work to ensure customer retention rate, financial performance of assigned accounts, and pull-through sales are meeting or exceeding company standards
Maintain accurate client records including sales activities, client interactions, and project details
Monitor progress or work and resolve any issues that arise during the project lifecycle with internal and external teams
Qualification
Required
AAS degree or 5+ years of related work experience in the HVAC industry
Experience in the HVAC industry with the ability to quote HVAC repairs and replacements
Proficient with Microsoft Office products: Outlook, Word and Excel
Excellent customer service skills including effective verbal and written communication
Detail oriented and results driven with the ability to handle multiple tasks and assignments and work collaboratively with colleagues
Ability and willingness to travel as needed to coordinate teams and vendors in multiple markets
Must have the integrity, enthusiasm and willingness to represent company in the most professional, positive manner
Preferred
BS Degree
Previous HVAC technician experience
Benefits
Medical, dental, disability, and life insurance
401(k) and ESOP with generous profit-sharing/matching contributions
Competitive PTO, holidays, and other financial incentives
Medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP)
Company
John W. Danforth Company
John W. Danforth Company is a construction company that offers HVAC, plumbing, and maintenance services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-04Acquired
Leadership Team
Robert Beck
CEO
Recent News
vermontbiz.com
2025-06-29
The Buffalo News
2024-02-19
Contractor Magazine
2024-02-19
Company data provided by crunchbase