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FIGS · 2 days ago

Community Hub Lead

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$20/hr - $22/hr

2+ years exp

FIGS, Inc. is a direct-to-consumer healthcare apparel and lifestyle brand that focuses on serving healthcare professionals. The Community Hub Lead will provide customers with a memorable in-store shopping experience while assisting with store operations, including customer engagement, inventory management, and team leadership.

ApparelConsumer GoodsFashionHealth CareRetail

Responsibilities

Welcome and engage customers in meaningful conversations about FIGS’ brand and mission

Educate customers on products, highlighting fabric, fit, and function

Assist customers with finding the right style, size, and color, suggesting complementary products

Anticipate customer needs and deliver an exceptional FIGS experience

Support all cash wrap activities (purchases, returns, exchanges)

Assist with opening and closing the store

Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean

Participate in inventory management—from cycle counts to sharing replenishment insights

Track sales to ensure daily goals are met

Support planning and execution of in-store events and initiatives

Train, coach, and mentor new and existing team members, providing real-time feedback and fostering a culture of growth and positivity

Serve as Manager-on-Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem-solving

Uphold all safety, loss prevention, and cash-handling procedures while maintaining compliance with company policies

Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs

Qualification

Retail sales experienceShopify POS experienceInterpersonal skillsCommunication skillsBasic retail mathFluency in EnglishConversational SpanishAttention to detailProblem-solving

Required

2+ years of retail sales experience

Flexible schedule, including weekends and holidays

Excellent interpersonal and communication skills

Fluency in English required; conversational Spanish a plus

Basic retail math and computer skills; Shopify POS experience a plus

Attention to detail and problem-solving in a fast-paced environment

All employees are expected to be available to work 'Black Friday' (the day after US Thanksgiving) and from the second week of December until the end of the holiday season

Preferred

Knows how to have fun and boost positive vibes

Comfortable in a fast-paced, ever changing environment

Embodies FIGS brand ethos through and through

Benefits

Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass.

100% FIGS-sponsored life insurance and disability insurance

Amazing 401(k) program, with a company match up to the first 6% of your contribution

Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers

Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide

Access to FIGS Vet, Discounted Pet Insurance, and so much more…