Nordson Corporation · 19 hours ago
Field Service Engineering Technician - (Washington D.C.)
Virginia, United States
Full-time
Onsite
Mid, Senior Level
5+ years expNordson Medical is a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, seeking an experienced Field Service Engineering Technician. This role is critical for ensuring optimal performance of medical instrumentation at customer sites, involving maintenance, troubleshooting, and repair of devices while fostering customer relationships.
IndustrialManufacturingPackaging ServicesTest and Measurement
Responsibilities
Travel to customer locations to perform routine preventive maintenance, upgrades, and repairs on Quest Medical instruments, ensuring they are in proper working order
Identify and isolate instrument malfunctions and take corrective action in the form of repair, following established procedures
Diagnose and perform root cause analysis for complex electronic equipment failures, implementing effective repair solutions
Ensure all customer and service instruments are in good working order
Represent Quest Medical in dealings with customers and ensure their satisfaction with the MPS instrument
Schedule and manage own travel arrangements, ensuring timely communication with customers beforehand
Communicate service/repair activities with customers, Field Service leadership, and other applicable Quest Medical team members
Travel 80-95% of the time
Provide feedback on improved methodologies for repair and maintenance tasks
Prepare detailed service reports, including work performed, parts used, and solutions implemented
Maintain accurate records of installations, repairs, and maintenance activities
Document all work performed and manage travel expenses, including reporting and receipts
Update work orders in the ERP system to ensure accurate tracking and timely completion of service activities
Provide feedback to engineering teams on product performance and potential improvements
Act as the face of the business to the customer, explaining how the device works to hospital biomed teams or perfusionists
Demonstrate strong interpersonal skills, being good with people and effectively explaining technical situations
Prioritize work to complete all paperwork in a timely fashion, ensuring that internal and external customers are not held up
Qualification
Required
Bachelor's degree in engineering or Electronics, an associate's degree in Electronics with 5-7 years of related experience, or 8+ years of electronic device experience
Experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments
Experience in diagnosing and root causing complex electronic equipment failures
Basic financial management skills to handle service-related expenses
Willingness to travel extensively for extended periods
Proximity to a major airport to facilitate frequent travel
Ability to work both independently and as part of a team, with guidance from more senior roles
Experience in dealing with internal team members and clinical personnel in a hospital setting
Proficiency in Microsoft Word and Excel, with the ability to work remotely
Skilled in using standard electronics tools such as DMM and DVM
Physical ability to lift to 65 lbs
Preferred
Experience with ESD, soldering, and working in FDA/ISO regulated environments
Experience with ERP systems
Company
Nordson Corporation
At Nordson, we believe that anything is possible.
5001-10000 employees
H1B Sponsorship
Nordson Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (5)
2021 (4)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.45B2024-09-04Post Ipo Debt· $600M
2023-09-08Post Ipo Debt· $850M
1979-12-21IPO
Leadership Team
Sundaram Nagarajan
President and CEO
Sarah Siddiqui
EVP, CHRO Nordson Corporation
Recent News
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