Koopman Lumber · 3 months ago
Retail Yard Customer Service Representative
Berlin, CT
Full-time
Onsite
New Grad, Entry LevelKoopman Lumber is a family-owned, community-focused company seeking a Retail Yard Customer Service Representative. This role involves greeting customers, assisting with orders, and ensuring smooth yard operations while promoting a positive customer experience.
Building Material
Responsibilities
Greet and assist customers with orders, returns, and product questions
Pull, load, and inspect materials accurately and efficiently
Safely operate forklifts and other equipment for loading/unloading
Drive and deliver in non-CDL vehicles (pickup trucks, retail trucks) as needed
Support drivers with loading/unloading deliveries and processing returns
Maintain product knowledge, including pricing and new inventory
Keep the yard safe, clean, and well-organized
Complete reports (order checks, receipts, inspections)
Promote teamwork and assist in other areas when needed
Participate in company-sponsored training programs
Qualification
Required
Valid driver's license; ability to pass a fit-for-duty physical
Strong customer service and communication skills
Ability to follow instructions, read orders, and do basic math
Knowledge of safe lifting and material handling practices
Commitment to safety, teamwork, and company values
Stand up to 8 hours per shift
Frequently lift/carry/push/pull up to 50 lbs; occasional lifts up to 100 lbs
Ability to bend, twist, squat, reach overhead, kneel, and maintain balance
Good manual dexterity and vision
Benefits
Health
Dental
Vision
401(k) with match
Disability
Employee discounts
Company
Koopman Lumber
Koopman Lumber servicing contractors & homeowners with Lumber & Building Material, Hardware, Paint, Lawn and Garden, Window, Door, etc
Founded in 1939
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tony Brookhouse
Owner
Recent News
2025-12-06
Hartford Business Journal
2025-10-24
Company data provided by crunchbase