American Packaging Corporation · 2 months ago
Quality Engineer: Customer - Systems - Validation
Rochester, NY
Full-time
Onsite
Entry, Mid Level
$65K/yr - $110K/yr
2+ years expAmerican Packaging Corporation (APC) is a leading flexible packaging converter in North America. They are seeking a Quality Engineer who will champion customer advocacy, manage the Integrated Business Management System, and deliver Validation program goals while ensuring customer satisfaction and compliance with quality standards.
ManufacturingPackaging ServicesPrintingSupply Chain Management
Responsibilities
Leadership and management of customer complaint program including associated return and credit authorizations, leadership of team to identify root causes, implementing corrective actions to prevent recurrence and mitigate future quality risks, and timely communication back to customers
Monitoring and reporting of complaint and quality data and trends for area dashboards, operations review, and systems management review
Execution of formal weekly/monthly/annual Complaint Performance Reviews and reporting of complaint status to management team
Provide backup for Quality Supervisors and Quality technicians
Travel as required to work with customer, understand their concerns, and resolve issues
Drive continuous improvement opportunities utilizing lean six sigma and the seven basic quality tools, to benefit the success of APC, including profit improvement plans, long and short-term strategic objective, helping establish problem solving teams and methods, and recommend capital projects that improve Safety, Productivity, and Quality
Write and improve manuals, standards, and procedures as needed
Use of statistical software and techniques for analysis of data including Process Capability (Cpk, Ppk), Statistical Process Control (SPC), and Design of Experiments (DOE)
Other duties as assigned
Oversee effective implementation of the IBMS including applicable certifications
Maintain manuals and procedures and determine future procedural needs of the business
Organize and manage the internal audit system and the corrective action system
Host external audits, conduct internal audits and assist in training of other auditors
Collect and analyze quality data and report on Key Performance Indicators (KPIs) to drive improvement
Project leader for quality and continuous improvement activities and promote the use of improvement tools such as Six-Sigma, Error Proofing, and Measurement System Analysis
Statical analysis of data using Excel, JMP, Minitab or other statistical software tools
Recommend Capital projects that improve Safety, Productivity, and Quality within the operation
Be the next level for complaint resolution with customers beyond the administration of the complaint. Duties would include identifying root cause, implementing corrective actions, and driving projects to proactively mitigate future quality risks
Other duties as assigned
Manage the scope, schedule, and reporting of Validation program activities for individual products and/or customers; ensure status, risks, and open issues are tracked and that all stakeholders (Management, internal/external clients, Business Managers/Project Managers, and regulatory agencies) are informed in a timely manner
Write and execute IQ/OQ/PQ validation protocols and management of associated deviation process
Management and leadership of change control process, calibration process, and gage R&R process
Provide hands on support to the manufacturing areas as required to assist in problem solving and long-term changes that provide product/process improvements in relation to process failures. Collect and analyze data to make data driven recommendations/decisions
Participate in process failure investigations
Maintain up to date knowledge of validation requirements, practices, and procedures and instruct other members of the site participating in validation studies
Support risk analysis activities, including design and process FMEA
Facilitate team meetings as needed on in-depth process and product analysis, risk assessments, decision-making, and other evaluations related to the Validation program
Assist in internal and 3rd party audits
Provide backup for Quality Supervisors and Quality technicians
Drive continuous improvement opportunities utilizing lean six sigma and the seven basic quality tools, to benefit the success of APC, including profit improvement plans, long and short-term strategic objective, helping establish problem solving teams and methods, and recommend capital projects that improve Safety, Productivity, and Quality
Write and improve manuals, standards, and procedures as needed
Use of statistical software and techniques for analysis of data including Process Capability (Cpk, Ppk), Statistical Process Control (SPC), and Design of Experiments (DOE)
Other duties as assigned
Qualification
Required
Bachelor's degree (B. A.) from four-year college or university; and two years related experience and/or training; or equivalent combination of education and experience
Bachelor's degree in science, mathematics, or engineering from four-year college or university, and two years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to write speeches and articles for publication that conform to prescribed style and format
Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations
Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Preferred
ASQ certification is a plus
ASQ certification is a preferred
Demonstrated use of Minitab or JMP is a preferred skill
Benefits
401(k) plans
Tuition reimbursement programs
Company
American Packaging Corporation
American Packaging Corporation is a packaging company that offers custom packaging solutions for companies.
1001-5000 employees
H1B Sponsorship
American Packaging Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
P
Peter Schottland
CEO/Co-Chairman of American Packaging Corp.
Recent News
Precedence Research
2025-10-09
2025-07-23
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