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Golden 1 Credit Union · 1 hour ago

Shaw Branch - Branch Manager IV

Fresno, CA

Full-time

Onsite

Mid, Senior Level

$88K/yr - $95K/yr

3+ years exp

Golden 1 Credit Union is a financial institution that focuses on providing exceptional service to its members. The Branch Manager IV is responsible for leading branch operations, fostering a professional environment, and driving member service objectives to enhance market share and revenue.

BankingFinanceFinancial Services

Responsibilities

Fosters a professional and friendly environment that provides exceptional service to Golden 1 members, resulting in expansion of Golden 1 market share, wallet share, and increased revenue

Build, train, coach and lead an engaged team through employee development

Leads overall performance and member service objectives that align with Golden 1's mission, vision, and core values

Plans, organizes, directs, implements and controls all aspects of branch operations, including the achievement of compliance for all regulations, policies, and procedures

Creates a positive branch service culture and partners with other departments to achieve shared company objectives

Identifies community event opportunities and potential select employee groups and actively participates in related events

Coach, develop and manage staff performance to meet or exceed all service objectives and expectations

Identify, target, and market the Credit Union to potential fields of membership within the branch’s demographic and local communities

Develop and implement branch business and marketing plans

Plans, organizes and participates in branch outbound call efforts. Ensures all team members follow-up on active member outreach (i.e. phone calls, e-mails, etc…)

Conduct employment interviews as necessary. Hire, train, develop, direct, schedule, and evaluate the performance for all branch employees

Maintain a thorough understanding of all state and federal laws and regulations related to credit union compliance

Complete activities associated with human resource processes of direct reports, including appraisals, disciplinary actions, individual development plans, career development, training, interviews, etc…

Identify, investigate and respond to members’ concerns

Distribute all pertinent information to management and staff through preparing, conducting, and attending meetings

Monitor all internal policy and procedural controls to safeguard the funds and assets of Golden 1

Oversee, assist, and partner with the Associate Branch Manager (and/or Member Service Specialist IV) to ensure internal processes and controls are well established

Participate on special and standing committees

Provide recommendations on all branch employees’ promotions and placement

Assure that the physical maintenance and appearances of the facilities are maintained

Travel to meetings by car or public conveyance

When an insufficient number of authorized Notary Publics are on staff, the Branch Manager is required to perform those duties

Prepare and submit budget justifications Oversee and control applicable budgetary expenses

May occasionally be requested to fill in at another branch location

Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations

Qualification

Management experienceCalifornia Credit Union LawFinancial services knowledgeEmployee coaching skillsBusiness administration knowledgeElectronic banking knowledgeProfessional communicationPositive demeanorTeam engagement

Required

Bachelor's Degree in related field or equivalent work experience

Minimum of three years of progressively responsible management experience within a retail or financial institution

Flexible employee coaching skills to meet individual employee needs

Professional verbal/written communication and presence

Demonstrated positive demeanor and outgoing attitude

Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values

Knowledge of California Credit Union Law and Regulations

Knowledge of the sound practice of business administration

Knowledgeable of electronic banking equipment, video security systems, electronic fund transfer technology, office automation equipment

Proven ability to inspire and motivate employees to meet and/or exceed service and performance objectives

Solid knowledge of financial concepts, products, and services in a financial services environment

Must be able to frequently move about the branch

Corrected vision within the normal range

Hearing within normal range. A device to enhance hearing will be provided if needed

Ability to lift 30 lbs. as may be required

Ability to travel for business as needed