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Canon USA · 7 hours ago

Technology Operations Support/Help Desk Representative II

Pennsylvania, United States

Full-time

Onsite

Entry, Mid Level

$20.54/hr - $28.20/hr

2+ years exp

Canon USA is a leader in digital imaging and innovation, committed to exceeding customer expectations. The Technology Operations Support/Help Desk Representative II provides second level support, demonstrating higher-level customer support capabilities and identifying opportunities to improve processes and systems.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

Responsibilities

Demonstrates higher level customer support capabilities through assignments

Identifies potential opportunities to improve work processes, tools and systems to streamline workflows

Adept at core customer service skills

Supports the department as needed on special projects

Reduced level of oversight required by manager to compete tasks

Early experience employing customer service skills acquired through Canon training

Demonstrates consistent respect to customers

Contributes information to customer database

Generates customer relationships appropriately

Qualification

Customer service skillsListening skillsProblem-solving skillsTeam collaborationCommunication skills

Required

HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience

Must have been a back-up for an install Lead

Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

To be established with Co-op organization in alignment with their course descriptions

Canon courses or equivalent experience

Preferred

Associates degree or equivalent preferred

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more