Scale AI · 2 hours ago
Engagement Manager
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
$158K/yr - $236K/yr
4+ years expScale AI is a company focused on developing reliable AI systems for significant decisions. The Engagement Manager will be responsible for establishing customer relationships, driving revenue, and ensuring quality standards while managing end-to-end engagements with Gen AI Data Engine customers.
Artificial Intelligence (AI)Data Collection and LabelingGenerative AIImage RecognitionMachine Learning
Responsibilities
Build and drive some of our most critical operational processes: the consistent, on-time delivery of Data Engine product and services, and revenue consumption for our customers
Build and oversee levers with a relentless focus on SLA achievement and quality improvement
Review, track and improve operational performances and be obsessed with continuous improvement
Oversee on-boarding and successful implementation for new Data Engine projects
Manage the long-term health of customers by identifying and preempting areas of risk or concern
Partner with clients to understand operational issues and advocate for their fixes with Scale engineers
Work directly with customer's engineering teams, partnering with customer-facing MLEs and Field Engineering
Work directly with customer's engineering teams, answering questions and addressing issues with use of our API
Create an effective feedback loop between the front line, product, strategy, and customers
Collaborate with stakeholders to improve processes for new and existing customers
Qualification
Required
4-9 years of total work experience, with experience in consulting or as a technical program management role in industry
Associate / Senior Consultant / Engagement Manager role at a Big 3 Consulting Firm
A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
A proven track record in B2B client facing roles and expanding client relationships
Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
Great cross-functional experience and collaborative ability
Excellent verbal and written communications
A track record of structured, analytics-driven problem solving
A history of diligence and organization across multiple work streams
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Analytical, planning, and process improvement capability
Experience with reading SQL and/or another database language
Preferred
Prior experience at an API technology company and/or managing technical customers using an API
Benefits
Comprehensive health, dental and vision coverage
Retirement benefits
A learning and development stipend
Generous PTO
Commuter stipend
Company
Scale AI
Scale’s mission is to develop reliable AI systems for the world’s most important decisions.
501-1000 employees
H1B Sponsorship
Scale AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (73)
2024 (55)
2023 (29)
2022 (17)
2021 (10)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$15.9BKey Investors
MetaAccelTiger Global Management
2025-06-10Corporate Round· $14.3B
2025-06-04Series Unknown
2024-05-21Series F· $1B
Leadership Team
Jason Droege
Interim Chief Executive Officer
Dennis Cinelli
Chief Financial Officer
Recent News
Investing.com
2025-12-30
Investing.com
2025-12-27
Company data provided by crunchbase