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ALO · 8 hours ago

Director of Retail Operations & Process Improvement

Beverly Hills, CA

Full-time

Onsite

Director/Executive

$165K/yr - $200K/yr

10+ years exp

ALO is a company focused on mindful movement and improving lives through yoga. The Director of Retail Operations & Process Improvement is responsible for designing and evolving operational processes to enhance store efficiency and scalability, ensuring a consistent and extraordinary guest experience across all locations.

ApparelFashionTextiles

Responsibilities

Operating Model Architecture Design and maintain the blueprint of store operating routines — day-to-day and weekly — tailored to store size, volume, and staffing models

Partner with Workforce Management to align routines with labor models and scheduling tools

Anticipate peak execution challenges (holiday, promotional cadence) and adapt labor models accordingly

Lead global lift-and-shift assessments, ensuring operating models are scalable and repeatable, with local adaptations for international markets

Process & Technology Innovation Own the Retail Technology & Process Improvement Roadmap, aligning leadership, ops teams, and cross-functional partners (Retail Tech Ops, Engineering, Digital)

Capture and prioritize process and technology opportunities via field feedback, KPI analysis, and store immersion

Partner with International Operations to identify alternative solutions that enable new countries, store concepts, and business models

Build business cases, define requirements, and oversee launches of new tools, systems, and processes

Oversee continuous improvement of Operations Dashboards to ensure actionable insights are at the fingertips of Retail Ops teams

Stay closely connected to emerging retail tech innovations and evaluate applicability for Alo

Operational Execution & Continuous Improvement Partner with HQ and Field Leadership to drive world-class consistency in operational performance across key KPIs: inventory accuracy, shrink, replenishment, omni fulfillment

Champion a culture of continuous improvement, evolving policies and procedures to reduce friction and “make wrong execution impossible.”

Leverage store visits, field feedback, and operational data to identify and implement efficiency gains

Collaborate with Merchandising, Planning & Allocation, and Logistics to ensure stores are kept in-stock, well-assorted, and supported by innovative supply solutions

Support rollout of new operating models and technologies globally, ensuring smooth transitions and adoption

Leadership & Influence Build, inspire, and lead a high-performing team, with a focus on coaching, development, and succession planning

Create a culture of accountability, collaboration, and solution-oriented problem solving across HQ and field partners

Serve as a trusted partner to functional leaders, ensuring operational design supports cross-functional priorities and retail growth

Qualification

Retail OperationsTechnology Project DevelopmentProcess EngineeringOperational Rollout PlanningInventory ManagementRFIDOmnichannel TechMicrosoft Office SuiteCommunication SkillsOrganizational AbilitiesCollaboration Skills

Required

Required minimum of 10 years of experience in a headquarter-based Retail Operations function with deep experience in technology project development, process engineering, and operational rollout planning

Bachelor's degree in Business, Technology, Operations, or other relevant field

Proven track record of developing, influencing, and rolling out retail tools and process changes with measured business outcomes

Significant experience in a retail setting with key retail systems including inventory management, RFID, and omnichannel tech

Strong ability to influence and collaborate across different levels of the organization

Exceptional written and verbal communication skills, including the ability to craft compelling assets and presentations

Strong organizational abilities with the ability to multi-task and pivot frequently based on business changes

Expertise in Microsoft Office Suite and experience using retail communication or task management platforms