Panda Restaurant Group · 3 days ago
Senior ServiceNow Developer
Rosemead, CA
Full-time
Hybrid
Senior Level
$90K/yr - $126K/yr
5+ years expPanda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America, seeking a Senior ServiceNow Developer. This role involves technical aspects of the ServiceNow application, integrating with other business solutions, and providing insights in designing, configuring, and supporting ServiceNow while aligning to Service Management best practices.
Restaurants
Responsibilities
Identifies and analyzes business services, applications, and configuration items. Builds relationship mappings in ServiceNow CMDB with Discovery Tools and Service Mapping in serving ServiceNow modules including ITOM, Hardware Asset, Virtual Agent, Change, Problem, Certificate, Incident etc
Supports all technical aspects and tool solution delivery, including application UI configuration, workflow configuration, scripting, API, and system integration of ServiceNow with other business applications (e.g., Infor Workday, POS Systems, Active Directory, SSO, automated system monitoring tools, etc.)
Plans and conducts the analysis of complex business issues to be solved with process changes and information systems. Works closely with business users to resolve ongoing functional issues. Implements changes to the ITIL process
Maintains technical expertise and keeps current with relevant industry standards and best practices in ServiceNow for future development strategies and drives the continuous improvements of our implementation methodology and service offerings based on business user experiences
Develops technical solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, ITSM, ITOM, GRC, SPM, and CMDB best practices. Collaborates with other developers to ensure that code is developed and maintained according to best practices
Documents knowledge articles following the Knowledge processes, and conducts training on the ServiceNow platform for management, IS, and end users
Qualification
Required
Bachelor's degree in Computer Science, Network Communication, Electronic Engineering or related field
ITIL Foundation certification
ServiceNow Administrator/Developer Certification
5+ years as a Service Management professional configuring core modules (Incident, Change, Service Catalog, Asset, CMDB)
Successful completion of initial and periodically required trainings
Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position
Preferred
Certified ServiceNow Implementation Specialist
Certified ServiceNow Developer
Benefits
Hybrid Work schedule
401K with company match
Yearly bonus opportunity
Full medical, dental, and vision insurance
On-site fitness center, biometric screen, and flu shot clinic
Discounts at Panda restaurants, theme parks, and gym memberships
Paid time off starting at 15 days with 7 federal holidays
Continuous education assistance and scholarships
Income protection including Disability, Life and AD&D insurance
Bereavement leave
Benefits available for eligible permanent full time associates
Company
Panda Restaurant Group
Panda Restaurant Group provides quick service Chinese food in high traffic locations, including malls, airports and sporting arenas.
10001+ employees
H1B Sponsorship
Panda Restaurant Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (10)
2023 (11)
2022 (3)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Nina Martínez
Chief Executive Officer
Alexandra Navadeh
Talent Acquisition Partner
Recent News
2026-01-06
2025-11-07
Boys & Girls Clubs of America
2025-10-09
Company data provided by crunchbase