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LoanCare · 7 hours ago

Collections Supervisor 10-7 EST Onsite Virginia Beach

Virginia Beach, VA

Full-time

Onsite

Mid, Senior Level

$52K/yr - $88K/yr

3+ years exp

LoanCare is a company focused on mortgage servicing, and they are seeking a Collections Supervisor to oversee the Collections department. The role involves planning, directing, and evaluating workflow while ensuring compliance with regulations and managing staff performance.

Financial Services

Responsibilities

Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations

Manage and maintain daily operations of the Dialer campaigns

Performs collection activity on accounts when subordinates have difficulty collecting

Reviews the department’s collection activity, identifying trends and assessing unit effectiveness

Receives and resolves customer complaints

Performs duties related to staff development such as performance evaluations, disciplining employees, and training

Reviews and recommends foreclosure to the Default Management committee

Compiles data and generates ad-hoc reporting for Manager

Provides monthly summary to Manager on departmental performance objectives

Ensures that 10 calls per month are evaluated for each Loan Counselor in the department

Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures

Qualification

Collections experienceSupervisory experienceRegulationsLoss mitigation knowledgeContact center applicationsEnsemble Pro dialerDataViews reportingMicrosoft Office SuiteAnalytical skillsCommunication skillsTeam playerNegotiation skillsProblem-solving abilityTime management

Required

High School Diploma or equivalent required

Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions

Three years collection experience in a mortgage servicing environment

Knowledge of Federal, State and local regulations concerning debt collection regulations

Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment

Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure)

Working knowledge of contact center database applications

Experience with Ensemble Pro dialer administration

Experience utilizing DataViews for reporting

Knowledgeable in scheduling and volume forecasting

High level of proficiency with Microsoft Office Suite

Excellent written and verbal communication skills

Strong team player with a high level of professionalism and initiative

Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs

Strong negotiation skills

Strong analytical and problem solving ability

Ability to organize, prioritize and allocate workload for optimum efficiency

Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution

Ability to resolve conflict appropriately and effectively resolve problems