Braver Law PLLC ยท 5 months ago
Legal Intake Department
United States
Full-time
Remote
Entry, Mid Level
2+ years expBraver Law PLLC is seeking an experienced and dynamic Intake Specialist who excels in phone interactions. The role involves being the first point of contact for potential clients, gathering essential information, and ensuring they feel supported throughout the process.
Law Practice
Responsibilities
Conduct initial client interviews to gather essential information and assess needs
Use empathy and compassion to put callers at ease, ensuring they feel heard and supported
Build rapport with potential new clients quickly and effectively
Control the pace and direction of calls, guiding conversations to gather essential information efficiently
Convey confidence and professionalism on every call, maintaining a reassuring tone
Maintain consistency by treating every client with care and compassion, regardless of call volume or timing
Document and organize client information in an accurate and timely manner
Collaborate with legal staff to ensure smooth case management
Continuously improve knowledge of different case types and medical conditions, particularly related to asbestos exposure, to better assist clients
Qualification
Required
Ability to make callers feel comfortable and supported during interactions
At least 2 years of call center or legal intake experience
Convey confidence and professionalism on every call, maintaining a calm and reassuring tone
Treat every call with the same level of care and attentiveness
Ability to quickly and effectively build trust with new clients
Skill in directing conversations and gathering information efficiently
A genuine passion for helping others and making a positive difference
A willingness to learn about various case types and medical conditions related to asbestos exposure
Benefits
401(k) with 100% Matching
Health Insurance & Dental Insurance
Competitive Pay
Paid Training
PTO - Paid Time Off
Great Work Environment
Opportunities for Advancement
Company
Braver Law PLLC
Welcome to Braver Law's LinkedIn page! At Braver Law, we provide top-tier legal representation for individuals affected by mesothelioma, lung cancer, and other asbestos-related diseases.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase