Apply on Employer Site

Canon USA · 2 days ago

Customer Communications Representative I

Itasca, IL

Full-time

Hybrid

Entry Level

$17.20/hr - $21.84/hr

1+ years exp

Canon USA is a global leader in digital imaging, committed to social and environmental responsibility. The Customer Communications Representative I is responsible for providing exceptional service to customers, handling inquiries, and ensuring timely processing of service calls.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

Responsibilities

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner

Responsible for providing the best possible customer service to internal as well as external customers

Must be able to handle level 1 call types

Provides outstanding service to customers calling the dispatch team for service

Responds to routine customer inquiries via live call or Email as needed

Provides follow through on any special customer needs in a timely manner

Qualification

MS Office proficiencyVerbal communicationWritten communicationAttention to detailMultitaskingCustomer serviceCall handling

Required

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience

Strong verbal and written communication skills

Proficient in MS Office, strong attention to detail, organized and able to multitask

Successful completion of Call Taker New-Hire training and introductory period

Must be able to work wide variety of work shift/schedules with short notice

You must be legally authorized to work in the United States

All applicants must reside in the United States at the time of hire

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.