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Lockton · 3 months ago

Leave Administration Specialist

Dallas, TX

Full-time

Hybrid

Mid Level

4+ years exp

Lockton, Inc. is the largest privately held independent insurance brokerage in the world, dedicated to helping its people achieve their ultimate potential. The Leave Administration Specialist will provide excellent customer service regarding absence management, acting as a subject matter expert on various employee leaves of absence and ensuring compliance with relevant policies.

Auto InsuranceInsuranceRisk Management

Responsibilities

Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service

Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies

Coach employees, managers and HR professionals on the appropriate web-based processes, legal requirements and policy regarding leaves

Provide employees/managers with information and assistance regarding potential leaves

Produce and track all required documentation

Assess, adjudicate, and track all FMLA claims and available time

Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves

Update employee records in the HR/Payroll system as appropriate

Escalate issues to the proper management resource as appropriate

Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements

Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management

Consult with clients on best practices and policy reviews

Support new client onboarding process

Assist with client projects as needed