Envoy Air ยท 3 months ago
Lead Airport Agent - Customer Service
US-IL-Chicago
Full-time
Onsite
Mid, Senior Level
1+ years expEnvoy Air is a fast-growing airline committed to providing outstanding service. The Lead Airport Agent will be responsible for ensuring efficient and friendly service to customers, managing passenger accommodations, and coordinating with various departments to optimize operational efficiency.
Airlines/Aviation
Responsibilities
Provide efficient, friendly service to all of our customers
Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
Conduct agent observations and associate activities
Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
Maintains supplies and inventory control logs
Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
Assist management in the completion of administrative duties and to acts as a company representative when assigned
In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise
Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning
Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs
It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting
Communicate effectively with operations lead and management to coordinate the handling of late arriving connecting passengers and their bags
Inform departing gate agents and leads about the status of connecting passengers to minimize unnecessary rebooking and ensure smooth transitions
Provide exceptional customer service to passengers, addressing their needs and concerns promptly
Collaborate with various departments to ensure timely and accurate information flow
Monitor and manage passenger flow to optimize operational efficiency
Maintain accurate records and documentation of passenger interactions and operational activities
Qualification
Required
Minimum age: 18
High school diploma, GED, or international equivalent
Must possess at least one form of TSA-acceptable identification for business travel purposes
Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs
Must be customer focused, detail oriented, and interested in the airline industry
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Possess the legal right to work in the United States
Demonstrated ability to communicate verbally and in writing
Preferred
Strong organizational, interpersonal, negotiation, and leadership skills preferred
Above average attendance preferred
Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
One year of customer service experience preferred
Prior training and/or curriculum development experience preferred
Experience using Word and Excel preferred
Benefits
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Company
Envoy Air
Envoy Air Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ashley Fernstedt
Talent Acquisition Partner
Carlos Maldonado
MAINTENANCE COORDINATOR (TOWER OPS)
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