PayPal · 20 hours ago
Onboarding Manager, Customer Success Management
Scottsdale, AZ
Full-time
Hybrid
Senior Level, Lead/Staff
$112K/yr - $192K/yr
8+ years expPayPal has been revolutionizing commerce globally for more than 25 years. The Onboarding Manager in Customer Success Management will enhance the efficiency of the sales team, manage sales data, prepare reports, and ensure smooth communication between the sales team and clients.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Identify issues and recommend best practices to enhance sales team efficiency and effectiveness
Lead functional projects and programs, ensuring successful outcomes through effective coordination and collaboration
Prepare detailed sales reports and presentations, offering valuable insights to support decision-making
Maintain strong relationships with clients, addressing their needs and ensuring their satisfaction with PayPal's offerings
Foster a culture of continuous improvement within the customer success team, promoting professional development and growth
Communicate onboarding strategy and outcomes effectively to executives and stakeholders, ensuring alignment, influence, and visibility of results
Drive payments expertise to reduce friction in merchant onboarding, applying knowledge of workflows, compliance, and risk management tools
Analyze onboarding performance and scale automation, using platforms such as Salesforce and Tableau to generate actionable insights
Promote adoption of PayPal’s product ecosystem, including PPCP Full Stack, Braintree, Venmo, and Risk solutions, to maximize merchant value
Accelerate time-to-value (TTV) through structured playbooks, automation strategies, and tailored onboarding for high-value merchants
Lead cross-functional collaboration with Sales, Risk, Servicing, and Product teams to resolve bottlenecks and streamline go-live
Champion automation and innovation by advancing no-touch onboarding models, AI-driven workflows, and scalable process improvements
Qualification
Required
Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience
Strong knowledge of payments and merchant onboarding ecosystems
Demonstrated success in product adoption strategies
Experience leading automation and process-scaling initiatives in complex environments
Ability to influence and collaborate across Sales Enablement, Risk, Product, and Servicing organizations
Proven track record using Salesforce and Tableau to drive operational insights and decision-making
Preferred
Communicate onboarding strategy and outcomes effectively to executives and stakeholders, ensuring alignment, influence, and visibility of results
Drive payments expertise to reduce friction in merchant onboarding, applying knowledge of workflows, compliance, and risk management tools
Analyze onboarding performance and scale automation, using platforms such as Salesforce and Tableau to generate actionable insights
Promote adoption of PayPal's product ecosystem, including PPCP Full Stack, Braintree, Venmo, and Risk solutions, to maximize merchant value
Accelerate time-to-value (TTV) through structured playbooks, automation strategies, and tailored onboarding for high-value merchants
Lead cross-functional collaboration with Sales, Risk, Servicing, and Product teams to resolve bottlenecks and streamline go-live
Champion automation and innovation by advancing no-touch onboarding models, AI-driven workflows, and scalable process improvements
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase