Blue Sky Hospitality Solutions · 3 months ago
Front Office Manager-Candlewood Suites Hattiesburg, MS
Hattiesburg, MS
Full-time
Hybrid
Entry, Mid Level
2+ years expBlue Sky Hospitality Solutions is seeking a Front Office Manager for their Candlewood Suites location. This role ensures exceptional guest service and oversees front desk operations through effective training and supervision while monitoring guest feedback and compliance with brand standards.
HospitalityHotelService Industry
Responsibilities
Foster a positive work environment that supports growth and development for all team members
Provide hands-on training and ensure all employees complete brand-required certifications
Encourage cross-training across hotel departments for full operational understanding
Promote a culture of respect, teamwork, and professional growth
Ensure seamless communication and follow-up on guest needs, VIP upgrades, and group arrivals
Monitor guest feedback (SALT, surveys, reviews) and ensure timely follow-up per brand guidelines
Maintain lobby, PBX, and front office areas at all times in alignment with cleanliness and presentation standards
Deliver service levels that meet or exceed brand averages, targeting continuous improvement
Manage departmental expenses and labor within forecasted budgets; control overtime
Implement resource allocation plans and monitor labor reports for efficiency
Contribute to revenue maximization through upselling, loyalty enrollments, and sell-out efficiency
Support QA inspections, brand audits, and ensure compliance with all brand and franchise standards
Certify team members in required safety procedures and emergency protocols (CPR, evacuation, fire panel, shut-off valves, etc.)
Conduct regular safety checks, including shuttle operations
Ensure compliance with federal, state, and local employment and workplace safety laws
Act as Manager on Duty as scheduled
Interview, hire, train, coach, evaluate, and discipline front office staff
Conduct performance reviews in a timely manner
Prepare forecasts, reports, and assist in budget development
Coordinate with other hotel departments to ensure smooth operations and guest satisfaction
Maintain AAA and brand quality standards
Ability to stand and walk for extended periods (75%+ of shift)
Some lifting may be required
Flexibility to work varying schedules, including nights, weekends, and holidays based on business needs
Attendance at scheduled meetings and training sessions is required
Ability to make quick, sound business decisions with good judgment
Strong organizational skills and ability to prioritize in a fast-paced environment
Demonstrated ability to build strong relationships with guests, employees, and sales teams
Commitment to maintaining brand reputation and guest satisfaction at the highest level
Qualification
Required
Minimum 2 years of front desk leadership experience
High school diploma or equivalent required; Associate's degree or higher preferred
Proficiency in PMS systems, computer literacy, and financial management
Strong knowledge of loyalty programs, cash/credit handling, and hospitality law
Excellent communication skills, both written and verbal, with the ability to manage conflict with patience, tact, and diplomacy
General knowledge of local attractions and transportation
Ability to stand and walk for extended periods (75%+ of shift)
Some lifting may be required
Flexibility to work varying schedules, including nights, weekends, and holidays based on business needs
Attendance at scheduled meetings and training sessions is required
Ability to make quick, sound business decisions with good judgment
Strong organizational skills and ability to prioritize in a fast-paced environment
Demonstrated ability to build strong relationships with guests, employees, and sales teams
Commitment to maintaining brand reputation and guest satisfaction at the highest level
Preferred
Hyatt systems experience preferred (Opera, Colleague Advantage)
Associate's degree or higher preferred
Company
Blue Sky Hospitality Solutions
Opportunities, Experiences, Results.
Founded in 2017Uniondale, New York, USA
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Indian Express
2025-07-19
Company data provided by crunchbase