DoorDash · 2 days ago
Team Lead, Marketplace Quality
Tempe, AZ
Full-time
Hybrid
Mid, Senior Level
2+ years expDoorDash is a technology and logistics company focused on empowering local economies. They are seeking a Team Lead for their Marketplace Quality team to manage representatives ensuring high quality care for consumers, merchants, and dashers while overseeing daily operations and fostering team collaboration.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
Support your team by being present and answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
Qualification
Required
2+ years or more of people management or team lead experience
You have a desire to motivate a team, and set and achieve targets
You increase results, and are constantly evaluating how and whether your team's activities are achieving the desired, measurable impact
You are an operator, you translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level
You are an owner, always looking for opportunities to better your work product
You are comfortable making tough decisions that balance the trade-off between quality and quantity
You have an eye for process improvement
You have experience in pulling data and using data to influence your decisions
You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets
You have experience in the Trust & Safety, tech, or logistics industries
You have familiarity with working with large, diverse customer support, operations, and sales organizations
You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase