SunPower · 3 months ago
Warranty & Returns Specialist (Operations & Maintenance)
Orem, UT
Full-time
Hybrid
Entry, Mid Level
$18/hr - $20/hr
2+ years expSunPower Corporation is a U.S.-based solar company committed to providing reliable and sustainable energy solutions. The Warranty & Returns Specialist will manage the full lifecycle of product warranty and replacement cases, ensuring efficient handling and effective communication between customers, field teams, and suppliers.
EnergyRenewable EnergySolar
Responsibilities
Take ownership of incoming warranty and return requests, ensuring each case is handled efficiently and with care
Review and prioritize cases based on urgency, impact, and customer needs
Assign work orders and ensure all involved parties have the information and materials they need to succeed
Act as the main link between customers, field technicians, vendors, and internal departments
Coordinate product replacements, shipping, and on-site service visits
Adjust plans as needed to account for inventory changes, scheduling conflicts, or shifting priorities
Monitor progress of warranty cases and identify opportunities to improve processing speed and accuracy
Prepare reports that highlight common issues, root causes, and areas for improvement
Support leadership with insights into performance, cost control, and customer satisfaction trends
Help refine and document standard procedures for warranty and return handling
Participate in problem-solving discussions to prevent recurring product issues
Share lessons learned to strengthen team performance and efficiency
Serve as the main point of contact for customers throughout the warranty process
Communicate updates clearly and professionally, ensuring expectations are well managed
Work collaboratively with customers and partners to reach fair, timely solutions
Qualification
Required
2+ years of experience in operations, scheduling, logistics, or customer service
Proven ability to manage multiple cases or projects at once
Strong written and verbal communication skills
High school diploma or equivalent
Preferred
Experience with warranty or returns coordination, particularly in technical, manufacturing, or service industries
Familiarity with business software like customer management or tracking systems
Basic understanding of electrical or mechanical systems (a plus, not a must)
Associate or bachelor's degree
Benefits
Health, Dental, Vision, & Life and Accident insurance
HSA Savings Account
Opportunity to receive stock options
Company
SunPower
SunPower designs and manufactures solar storage solutions for the residential sector.
501-1000 employees
H1B Sponsorship
SunPower has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (19)
2022 (17)
2021 (45)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$989.5MKey Investors
WHITE LION CAPITALHASI
2026-01-13Post Ipo Equity· $55M
2024-02-23Post Ipo Debt· $300M
2023-04-12Post Ipo Debt· $450M
Leadership Team
Doug Rose
VP, Technology Strategy
L
Luke Luginbuhl
Co-Owner
Recent News
2026-01-14
2026-01-07
GlobeNewswire
2025-12-24
Company data provided by crunchbase