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Edgeworth Security · 4 months ago

Lead Security Technician

San Francisco Bay Area, California

Full-time

Onsite

Senior Level, Lead/Staff

$90K/yr - $125K/yr

3+ years exp

Edgeworth Security is a full-service security firm specializing in various security solutions. The Lead Security Technician will be responsible for servicing, maintaining, and troubleshooting security systems, while also providing technical support and training to customers.

ConsultingHomeland SecurityPhysical SecuritySecurity

No H1B

Responsibilities

Servicing, cleaning equipment, troubleshooting, programming, and testing enterprise security systems with minimal supervision. System knowledge of IP video surveillance, is preferred

Troubleshooting and programming networked IP video systems

Install, program, test, repair, and service a substantial variety of systems and equipment which may include CCTV, access control & intrusion systems. Technician is the key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Assignments are broad in nature and may require a high level of ingenuity and proficiency

Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software

Advises management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements

Providing high-end customer service when dealing with all clients, colleagues, and partners

Leads, mentors, and directs installers and technicians in the field, ensuring proper installation practices, adherence to OSHA safety standards, and alignment with project timelines. Provides hands-on technical guidance, assigns tasks, and supports team development to maintain high-quality workmanship and customer satisfaction

Qualification

IP-based video systemsNetworkingTroubleshootingVideo system certificationsCustomer service

Required

High school diploma or equivalent; current students in a technical trade school are a plus

Basic knowledge of technology, infrastructure, and configuration

Must have a minimum of 3-5 years' experience servicing IP-based video systems and Networking

Must have a minimum of 3-5 years' experience in troubleshooting and basic programming networked IP video systems, including working on the customer's network

Knowledge and practical experience with the internet and networking is essential

Must be able to work independently and resolve problems to our customer's satisfaction

Must possess a valid driving license and clean MVR

Ability to lift and carry up to 50 pounds

Ability to scale ladders frequently

Comfortable working in outdoor environments and performing physical tasks related to environmental maintenance

Capable of working in various weather conditions