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University of California, Santa Cruz · 2 months ago

Reporting Project Manager

United States

Full-time

Remote

Senior Level

$99K/yr - $106K/yr

The University of California, Santa Cruz is a unique public university known for its innovation and research. The Reporting Project Manager will oversee the full project lifecycle for the Smarter Balanced assessment reporting system, ensuring member needs are met while fostering a service-oriented culture and managing cross-functional teams.

ArtEducationUniversities

No H1B

Responsibilities

Serves as the primary and dedicated point of contact for a significant member account; receives and processes the customer’s request; addresses questions and resolves issues as able prior to escalating to leadership; and documents actions, progress, outcomes and satisfaction

Manage efforts with interest holders to document specific project management needs and services for each project, including the methodology (i.e., waterfall, Agile, or hybrid) appropriate for the work

Develop a deep understanding of the project, goals, vernacular, and workflows to support practical and relevant management projects

Support development, execution, and monitoring of vendor contracts

Maintain transparent and intuitive systems (e.g., Jira) that support project teams’ tracking of tasks and awareness of interdependent project milestones

Support internal and external customers with timely development and delivery of meeting agendas, notes, and action items

Lead project meeting agenda management, discussions, and resource sharing, with internal and external customers, focusing on documented and shared objectives

Lead change management by adapting project plans, workflows, change control documentation, and resources to adjust priorities, ensuring continued alignment with organizational goals

Serve as primary contact for general member email queries, phone queries, Teams project channel, frontline UAT questions, and status updates

As part of the project intake process, leads cross-team efforts to develop feasibility analyses to identify risks, constraints, and necessary resources for project work

Works closely with the product management team to develop execution strategies that incorporate project milestones and deliverables into the product development life cycle

Facilitates internal and external interest holder understanding of requirements, key deliverables, project schedule, risks, etc

Manages the development of project charters, including documentation of value proposition, project requirements, success criteria, budget, roles and responsibilities, resource needs, etc

Manages the identification and documentation of project requirements, elaborating from business requirements through interest holder requirements to solution/technical requirements

Leads the planning process with cross-functional teams to build project schedules, track batches of work, and/or task backlogs to meet project requirements and success criteria

Leads the process of identifying, documenting, and escalating (as appropriate) project risks and mitigation strategies

Directs project activities to complete the project on schedule and within budget constraints and scope of work

Closely tracks progress towards completion of project tasks and monitors potential impact on interdependent project milestones

Monitors project budget actual spend vs. planned budget

Creates and maintains all project management documentation throughout the project lifecycle (e.g. project schedule, task tickets, risk log, action log, diction log, etc.)

Manages project issues, escalating as needed

Presents monthly status reports (e.g. risks, issues, upcoming milestones, etc.) to executive-level staff and members for all assigned projects

Continuously evaluates and refines project management processes based on feedback to assess project performance, identify trends, and recommend improvements for greater efficiency in processes

Qualification

Stakeholder EngagementAgile MethodologyRisk ManagementProject ManagementJiraConfluenceMicrosoft ProjectCustomer RelationsCommunication SkillsLeadership SkillsOrganizational SkillsAttention to Detail

Required

Bachelor's degree in related area and / or equivalent experience / training

Significant experience applying project management theory to practice by selecting, implementing, and adapting project management methods and techniques to effectively achieve project goals

Experience using project management tools (e.g. Microsoft Project, Jira, and Confluence)

Experience ensuring that organizational practices, services, and behaviors support and promote collaboration among staff

Clear and effective written communication skills with all levels of internal and external stakeholders

Demonstrated communication skills, including excellent listening skills and clear and effective verbal communication skills with all levels of internal and external stakeholders

Proven leadership and collaboration skills to support the development of positive working relationships and effective teams

Demonstrated virtual and in-person presentation skills

Effective organizational skills; demonstrated ability to determine relevance and prioritize tasks

Demonstrated ability to effectively manage multiple projects and shifting priorities, while maintaining high-quality standards

Demonstrated ability to develop and manage effective customer relations, including establishing shared understanding of project requirements, soliciting and acting on customer feedback, exploring creative approaches to enhancing services and increasing efficiency, responding to customer requests promptly, etc

Demonstrated ability to promptly assess and respond to customer needs, ensuring timely communication and resolution of requests while maintaining a customer-centric approach

Demonstrated ability to learn and apply project-specific vernacular and workflow, and understanding of how projects relate to other business strategies and initiatives

Demonstrated attention to detail

Demonstrated ability to identify risks and plan for contingencies

Demonstrated ability to actively listen, ask relevant questions, and communicate persuasively in writing and speech, ensuring alignment and understanding across internal teams and external partners

Demonstrated management and completion of job assignments, including effective judgment, problem-solving, and use of appropriate resources in decision-making

Effective skill at tracking effort and project progress