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Goodwill of the Southern Alleghenies · 3 months ago

Training & Process Development Specialist

Windber, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Goodwill of the Southern Alleghenies is seeking a highly motivated and hands-on Training & Process Development Specialist to design, deliver, and maintain effective training programs and standardized workflows for retail employees. The role involves creating practical training materials, delivering training sessions, and observing workflows to improve onboarding and productivity across all stores.

FashionNon ProfitRetail

Responsibilities

Confident working alongside store employees to demonstrate processes and coach in real time

Skilled at observing work, documenting steps, and simplifying complex tasks into clear workflows

Able to create and present materials that resonate with a variety of learning styles and literacy levels

Works independently, manages priorities, and drives projects to completion

Uses feedback and data to refine training and workflows over time

Build and deliver engaging new-hire onboarding programs tailored to retail operations

Create short, practical job aids, videos, and checklists to support day-to-day learning

Conduct in-person and virtual training sessions as needed, adjusting delivery style for the audience

Observe and document core workflows such as donation intake, production, merchandising, cashiering, and safety protocols

Work with store managers to validate processes and roll out updated SOPs

Keep all documentation current, accessible, and easy for employees to use

Provide direct, hands-on coaching to new employees and supervisors to reinforce proper procedures

Support store managers with 'train-the-trainer' tools so they can sustain learning on site

Track completion of training and process adoption

Collect employee and manager feedback to continuously improve content and delivery

Report progress to Retail Operations and Executive Leadership

Qualification

Employee trainingProcess documentationTraining designLearning Management SystemsContinuous improvement mindsetHands-on training deliveryProcess mappingCommunication skillsSelf-starter

Required

Bachelor's degree in human resources, education, organizational development, or equivalent work experience

2–4 years of experience in employee training, onboarding, or process documentation — preferably in a retail or service environment

Demonstrated ability to create simple, easy-to-follow SOPs, checklists, and training materials

Experience facilitating small group and one-on-one training

Ability to obtain acceptable results for required background checks, including but not limited to Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and Department of Human Services- FBI Fingerprints

Valid driver's license, with a clean driving record, and/or dependable transportation, which can be used for work

Hands-on Training Delivery: Confident working alongside store employees to demonstrate processes and coach in real time

Process Mapping: Skilled at observing work, documenting steps, and simplifying complex tasks into clear workflows

Communication Skills: Able to create and present materials that resonate with a variety of learning styles and literacy levels

Self-Starter: Works independently, manages priorities, and drives projects to completion

Continuous Improvement Mindset: Uses feedback and data to refine training and workflows over time

Frequent travel between retail store locations

Extended time standing, walking sales floors, and observing work

Ability to use a computer to create materials and maintain documentation