University of North Carolina at Pembroke · 3 months ago
IT Systems Administrator III - 3277
Pembroke, NC
Full-time
Hybrid
Lead/Staff, Director/Executive
2+ years expThe University of North Carolina at Pembroke is seeking a Director of Enterprise Applications to provide strategic and operational leadership for the institution’s enterprise application systems. This role involves overseeing the design, development, integration, and support of administrative and academic systems, primarily focusing on the Ellucian Banner ERP system.
Higher Education
Responsibilities
Lead the planning, implementation, and support of enterprise applications, focusing on Banner ERP and its ecosystem, ensuring alignment with institutional priorities
Serve as the primary liaison between IT and university departments for enterprise system needs, ensuring collaborative planning and execution
Manage integrations between Banner and third-party systems used across campus by faculty, staff, and students
Oversee the development and delivery of reports using Argos, Tableau, and other reporting tools
Collaborate with academic and administrative departments to identify technology needs and deliver scalable solutions
Lead and assign development tasks to programmers supporting enterprise applications, ensuring coverage across technologies such as PHP, Bash scripting in Linux, JavaScript, C#, and PowerShell
Oversee and facilitate database support for developers, including guidance on SQL, SQL Server, and Oracle environments to ensure optimal performance and data integrity
Provide strategic direction and technical mentorship to development and database teams, aligning project assignments with institutional priorities and staff expertise
Oversee a team of business systems analysts, developers, and business intelligence analysts in the Enterprise Applications Solutions unit, focusing on business analysis, process improvement, reporting, and ERP consulting services for the university’s Enterprise Resource Planning (ERP) system, Ellucian Banner, and related applications
Lead the unit to serve as Banner subject matter experts responsible for HR/Payroll, Financial, and Student systems support functions for the University. This includes supporting and optimizing critical university functions such as employee benefits enrollment, payroll cycles, financial year-end close, student registration, graduation periods, day-to-day support, training, as well as leading strategic initiatives, enterprise projects/programs, and business enhancements
Manage, track, and assess progress on assigned initiatives for the business analysis and reporting team, providing hands-on systems support
Partner closely with leaders across the university to ensure the delivery of business solutions for departmental or enterprise-wide projects and initiatives. Drive process and workflow improvements and automation throughout the university
Lead and direct activities assigned to projects and oversee additional project team members such as vendors and consultants toward successful completion
Coordinate and collaborate with University of North Carolina System Office (UNCSO) IT partners, managing relationships and services by the System Office relating to Shared, Hosting, and Managed Services, and augmented staffing
Provide technical and management oversight for day-to-day operations of all production Enterprise Services, ensuring adherence to published Service Level Agreements (SLAs) and reporting on performance, trending, and forecasting needs to the Chief Information Officer
Manage human resources within the department, including recommending staffing and organizational structure to ensure optimal service delivery
Hire, train, and develop staff, ensuring performance management activities such as evaluations and rating validations are completed on time
Address staff issues in collaboration with the CIO’s office, following university policies and procedures
Participate in steering and governance committees, liaising with client stakeholders and end-users related to the services supported by Enterprise Applications
Supervise and mentor a team of application developers, database administrators (DBAs), and analysts
Conduct performance appraisals, set professional development goals, and manage HR-related responsibilities including hiring, onboarding, and disciplinary actions
Foster a culture of innovation, accountability, and continuous improvement within the team
Develop and manage the enterprise applications budget, including forecasting, procurement, and cost optimization
Oversee vendor contracts and licensing agreements to ensure compliance and cost-effectiveness
Monitor and control expenditures to stay within budgetary constraints while maximizing resource utilization
Identify opportunities for cost savings and implement strategies to optimize financial resources
Allocate resources effectively to ensure the successful execution of projects and initiatives
Collaborate with finance and procurement teams to ensure accurate financial planning and reporting
Evaluate and negotiate contracts with vendors and service providers to secure favorable terms and conditions
Ensure the efficient use of technology resources, including hardware, software, and personnel, to support the institution’s goals
Provide leadership in the support and maintenance of the Banner ERP system
Coordinate with Ellucian and other vendors to resolve system issues, apply patches, and implement upgrades
Lead root cause analysis and resolution of complex technical problems affecting ERP performance or availability
Partner with academic and administrative departments to identify needs and deliver integrated solutions that enhance operational efficiency
Facilitate project planning sessions, requirements gathering, and post-implementation reviews
Translate business needs into technical requirements and ensure successful delivery of projects that integrate with Banner and other enterprise systems
Ensure enterprise applications meet institutional data governance, security, and compliance standards
Ensure data integrity, security, and compliance across all enterprise systems
Maintain documentation and audit trails for system changes and access controls
Stay current with emerging technologies and higher education trends to recommend enhancements to enterprise systems
Lead initiatives to modernize legacy systems and improve user experience
Direct and manage the full lifecycle of projects assigned to the Enterprise Applications team, ensuring alignment with institutional goals, timely delivery, and adherence to scope, budget, and quality standards
Provide strategic direction and remove roadblocks to maintain project momentum
Serve as the primary point of contact for enterprise application projects, facilitating collaboration between IT staff, functional departments, and external vendors
Lead project planning sessions, prioritize initiatives, and ensure clear communication of timelines, deliverables, and responsibilities
Establish and track key performance indicators (KPIs) for project execution, including resource utilization, milestone achievement, and stakeholder satisfaction
Provide regular updates to senior leadership and adjust project strategies based on evolving needs and feedback
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, or related field (Master's preferred)
Minimum of two (2) years of experience in enterprise application management within higher education
Demonstrated experience with Banner ERP 8 or 9 environments, including system upgrades and module integrations
Proficiency in Argos, Tableau, Power BI; previous experience with WebFocus and other reporting platforms used in higher education
Strong understanding of data governance, system architecture, and integration best practices
Excellent leadership, communication, and project management skills
Preferred
Experience with cloud-hosted ERP environments and hybrid integrations
Familiarity with student information systems, financial aid, HR/payroll, and academic scheduling modules
Knowledge of compliance standards such as FERPA, HIPAA, and GLBA
Experience with Integrations with Banner ERP such as: Canvas (Instructure), TargetX, Pathify, Softdocs, Ellucian Ethos, Touchnet – Payment processing integration, Blackbaud
3 years of experience in Banner ERP security management or a comparable ERP
3 years of experience in SQL, building database tables, views, and triggers
3 years of experience with Oracle and SQL Server databases
Understanding of agile methodologies
Working experience with Banner and student portals
Company
University of North Carolina at Pembroke
UNCP builds on a rich heritage and tradition and is one of 17 campuses that make up the UNC system. 150+ pathways, endless possibilities.
1001-5000 employees
H1B Sponsorship
University of North Carolina at Pembroke has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (5)
2022 (7)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Carla Jacobs, CIA
Chief Audit Officer
Cynthia Saylor
Assistant CIO for Educational Technologies
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