TOMRA · 2 hours ago
Field Service Engineer
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$26/hr - $35/hr
2+ years expTOMRA Food designs and manufactures sensor-based sorting machines for the food industry. The Field Service Engineer is responsible for delivering technical support, maintenance, installation, and customer training services to ensure optimal performance of TOMRA's food sorting equipment.
Machinery ManufacturingManufacturingRecycling
Responsibilities
Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications
Perform all mechanical, electrical, electronic and optical tuning and setup
Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution
Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines
React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs
Address customer complaints and if necessary, escalate to appropriate stakeholders
Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork
Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales
Assist with training and development of new Field Service Engineers, as requested
Instruct and train customers on operation of machine, utilization and required maintenance of the systems
Manage and control tools, test equipment, technical documentation and other assigned equipment
Embrace related assignments and responsibilities as required to contribute to the overall success of the team
Promote a 'Safety First' culture throughout the company, our customers, and our industry
Qualification
Required
An Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or combination education and equivalent experience is accepted
Relevant knowledge of electronics/electrical assembly and wiring
Strong understanding / knowledge of electronics and electrical assembly and wiring
Proven to read, analyze and interpret technical procedures and/or governmental regulations
Assist and support customers in a professional manner
Ability to establish and maintain effective working relationships with customers, internal and external associates and management
Excellent communication skills and the ability to deal effectively with customers in the English language as necessary
Competent with Microsoft Office – Word, Excel and Outlook
A positive attitude with a strong customer service mindset
Two plus years' experience in field service and customer support
Two plus years' experience in PC building, repairing and diagnostic testing
Two plus years' experience in installing software on PC's
Experience engaging with customers in a service delivery environment
Ability to read schematics
Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures
Ability to work in an open office environment as well as industrial customer worksites
Willing to travel for at least 70% of the time, domestic and international travel based on a flexible schedule; includes weekends and/or holiday travels
Ability to obtain a passport
Ability to drive without restrictions in residency country
Preferred
Experience with packaging and or printing machinery a plus
Experience in electronic system troubleshooting a plus
Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits
Working knowledge of basic test equipment such as oscilloscopes and voltmeters
Knowledge of computer hardware and configurations
Benefits
Comprehensive medical, dental, and vision plans with 100% employee premium coverage
31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
401(k) with 100% match on the first 4% of your contributions
8 weeks of fully paid parental leave for eligible employees
Up to 4 days of paid bereavement leave to support employees during personal loss
Employee Assistance Program supporting mental, emotional, and financial well-being
Inclusive culture that values diversity, well-being, and teamwork
Global career growth opportunities with strong internal promotion record
Company
TOMRA
TOMRA creates sensor-based solutions for optimal resource productivity.
5001-10000 employees
H1B Sponsorship
TOMRA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$428.12MKey Investors
Latour
2025-10-22Post Ipo Debt· $74.69M
2025-06-16Post Ipo Debt· $100.84M
2024-12-06Post Ipo Debt· $158.63M
Leadership Team
Steve Mellbye-Stølen
Vice President, Head of Design & System Architecture
Lars Enge
EVP, TOMRA Recycling
Recent News
2025-12-08
Morningstar.com
2025-11-27
Portugal News
2025-11-20
Company data provided by crunchbase