Centex Technologies · 3 months ago
Field Service Representative Analyst
United States and Abroad
Full-time
Onsite
Mid LevelCentex Technologies is a leading provider of innovative IT solutions, supporting government agencies with mission-critical services. The Field Service Representative Analyst will assist Palantir’s implementation teams, providing training, troubleshooting technical issues, and developing use cases to ensure customer success.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide desk-side training to analysts
Train analysts/operators in a classroom setting
Embed with user groups to deeply understand workflows
Proactively develop relationships with users at the customer site and surface use case gaps
Build initial dashboard products and assist users with building questions
Remain current and up to date on the latest platform features and capabilities
Staff the Help Desk by responding to user requests and working with the Palantir engineering team to troubleshoot issues
Provide timely and detailed feedback to the Palantir engineering team about the product
Consistently communicate product or user issues to the Palantir team
Qualification
Required
United States Citizen
Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance in the United States
Willingness and Ability to Travel CONUS/OCONUS
Prior experience with specialized platforms required (i.e. Palantir Foundry, Gotham, Gaia, etc.)
Technical background with working knowledge of Python, Java, and/or JavaScript/TypeScript
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
Ability to work independently and as part of a team
Ability to travel domestically and internationally 25% of the time if needed
Preferred
Recent and in-depth hands-on experience with Palantir platforms is highly preferred
Military/Special Operations/Law Enforcement experience is highly preferred
Experience briefing high-level military stakeholders is highly preferred
Experience fusing intelligence capabilities in support of operations
Company
Centex Technologies
Centex Technologies is an IT consulting firm specializing in cybersecurity, IT modernization, and digital transformation for public and private sector clients.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase