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Troutman Pepper Locke LLP · 2 days ago

Application Solutions Engineer III

Atlanta, GA

Full-time

Onsite

Senior Level

$130K/yr - $150K/yr

5+ years exp

Troutman Pepper Locke LLP is a firm committed to providing employee support and advancement while embracing inclusion and innovation. The Application Solutions Engineer III is responsible for designing, developing, and maintaining business intake and workflow solutions using the Intapp Open platform, ensuring seamless integration with other enterprise systems.

Law Practice

Responsibilities

Design, develop, and configure workflows and forms using the Intapp Open platform (including Intake, Conflicts, and/or Terms)

Customize and configure business rules, validations, and data mapping for client/matter intake processes

Lead or contribute to root cause analysis (RCA) for Intapp Open critical incidents, documenting findings and implementing preventative solutions

Integrate Intapp Open with internal systems such as financial systems (e.g., Aderant), directory services (e.g., Active Directory), and other internal data sources or databases

Support and maintain existing Intapp workflows and troubleshoot issues as they arise

Participate in Intapp architectural reviews and provide input on system design decisions related to infrastructure and integrations

Collaborate with Intapp Open business analysts, stakeholders, and end users to gather requirements and enhance system functionality

Document Intapp Open design specifications, configuration settings, and custom components

Participate in Intapp Open testing, deployment, and post-implementation support

Stay current with Intapp Open product updates and best practices

Participate in an on-call rotation to support after-hours system issues

Provide cross-training to Application Solutions team members on Intapp Open functionality and back-end architecture to ensure adequate backup and team-wide support

Assist with evaluating and optimizing other firm-supported software and integrations as assigned

Support general application administration and technical troubleshooting outside of Intapp Open as needed

Contribute to project planning and process improvement efforts that involve cross-platform solutions or non-Intapp enterprise systems

Help document operational procedures, contribute to application-related knowledge bases, and identify areas for automation across the team’s broader responsibilities

Communicate and collaborate effectively with peers, superiors, and cross-functional teams on support-related tasks and ongoing initiatives

Follow CIO Organization and Application Development team standards, processes, and governance policies (e.g., change management, security, compliance)

Qualification

Intapp OpenAPI integrationsSQLXMLPowerShellWorkflow automationMicrosoft AzureIntapp Integration BuilderBoomiAnalytical skillsProblem-solving skillsCommunication skillsTeamworkAdaptabilityInterpersonal skillsPresentation skills

Required

Proficiency in XML, SQL, and PowerShell for scripting and data integration

Comfortable with OS-level scripting languages such as PowerShell, batch files, shell scripts, or others

Strong knowledge of workflow automation, data integration, and user interface customization

Knowledge of Microsoft Azure and cloud-based environments

Understanding of client onboarding, compliance, and risk management workflows in law firms

Familiarity with legal or professional services firm environments

Excellent analytical, problem-solving, and communication skills

Able to work effectively as part of a team

Quick learner of technologies and adaptable to scope changes

Excellent written, oral, interpersonal, and presentation skills

Ability to work extended hours with little notice

Bachelor's degree or any combination of training, education and experience that demonstrates the ability to perform the essential duties of the position

Minimum of five (5) years of experience working with Intapp Open products (e.g., Open Intake, Conflicts, Terms)

Deep experience with Intapp Integration Builder (IIB)

Experience with Boomi or other enterprise integration platforms

Deep experience with API integrations using REST or SOAP

Experience developing and maintaining workflows and custom forms within Intapp

Experience integrating with financial and document management systems