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Capital Region BOCES · 3 months ago

Program Coordinator I-Administrative Services (NY HELPS)

Albany, NY

Full-time

Onsite

Mid Level

$50K/yr - $59K/yr

3+ years exp

Capital Region BOCES is responsible for providing educational services and support to local school districts. The Program Coordinator I (Administrative Services) will train and assist school district staff on software applications, provide technical assistance, and maintain records related to training and services provided.

EducationNon ProfitPersonal DevelopmentTraining

Responsibilities

Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions

Assists school district personnel with the implementation of the technology aspects of school district management programs

Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone

Meets with school district technology personnel and administrators to discuss requests for program changes

Maintains detailed written records on training and services provided

Participates in regional user group meetings for the support and development of services supported by BOCES

Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district

Documents software changes requested by component school districts and forwards it to the appropriate software company

Researches new and updated software before distributing it to a school district

Maintains an up-to-date knowledge on emerging theories and best practices in technology integration

Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department

Qualification

Administrative software applicationsTechnology training servicesProblem-solving skillsComputer software industry knowledgeStandard office practicesRecord maintenanceCustomer empathyEffective communicationTeamwork

Required

Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with at least a Bachelor's degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and three (3) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) OR in providing support or training on software applications

Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate's degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and five (5) years of experience as stated in (A)

Graduation from high school or possession of a high school equivalency diploma and seven (7) years of experience as stated in (A)

Successful completion of a three (3) credit hour course beyond the requirements of (A) and (B) in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field may be substituted for three (3) months of appropriate experience

Successful completion of a course of study offered by a technical training institute, college or a corporate training program in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education, or a closely related field may be substituted for up to one (1) year of appropriate experience, if the following conditions are met: The course of training involves learning the fundamental aspects of computer programming, systems analysis, telecommunications systems, LAN/WAN system configuration or a similar course with technical emphasis. The candidate provides an official description of the coursework and evidence that it was successfully completed

Good knowledge of administrative software applications supported by a BOCES Regional Information Center

Good knowledge of assigned local school districts needs for technology training services

Working knowledge of the laws, rules and regulations governing New York State school districts

Working knowledge of the computer software industry

Working knowledge of standard office practices and equipment

Ability to develop, design, coordinate and/or deliver technology training

Ability to utilize various software and computer database programs

Ability to problem-solve user hardware and software problems

Ability to form and maintain effective working relationships with others

Ability to understand and empathize with customer needs and concerns

Ability to maintain records and prepare written and statistical reports clearly and concisely

Ability to communicate effectively both orally and in writing