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d'strict · 1 day ago

[AMLV] MUSEUM OPERATION STAFF

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

d'strict is a design company that creates innovative spatial experiences through digital media technology. The Museum Operation Staff will ensure a safe and memorable experience for visitors at the ARTE MUSEUM, handling front-desk activities, ticketing, and providing customer service.

BroadcastingDigital MediaMedia and Entertainment

No H1B

Responsibilities

According to the Company, it is necessary to comply with and implement the operation policies and procedures of the museum and aims to enrich and enhance the experience of visitors. Work according to the work schedule, including weekends and public holidays, as the Museum operates year-round in the service industry. Be prepared for rotating shifts based on working hours

Greets and welcomes visitors, including VIPs and large groups, ensuring all Company service standards are adhered to

Provides visitors with a welcoming tour/speech that includes information about Company and its on-going exhibitions if necessary

Members of the operations team will rotate through a variety of duties, and the rotation duties are below:

Customer service, including reception and providing customers with exhibit descriptions and precautions

Explaining how to purchase tickets - Crowd control in lobbies and entrances, etc

Ticket verification, including checking ticket validity

Verifying eligibility for special discounts

Manage VIP invitation tickets

Manage stroller and wheelchair and rental list

Manage storage lockers

Troubleshooting in case of emergencies

Walk around the exhibition zone to check if the mapping, warping, and focusing of the contents are in a good condition

Checking and managing exhibit materials and contacting relevant teams if there are any issues with content or facilities

Arrange the customer-used wrap skirts displayed at the specific entrance

Replace the severely damaged items in STAR RAINDROPS zone

Organize the paper, crayons and tables in the Live Sketchbook zone

Ensure optimal temperatures and scent control in each zone

Crowd control, customer service

Collecting lost items and delivering them to the gift shop

Prevent incidents and follow the guideline

Collecting any trash found in the exhibit

Display the products on the shelves

Explaining how to purchase the products

Manage inventory quantities, put in and take out of the warehouse

Manage supplies like wrappers and bags

Conduct quarterly inventory audits

Keeping the store clean

Manage item payments, exchanges and refunds

Cash management and delivery

Store and manage lost and found items collected from the exhibition hall

Take orders and assign the table

Explaining how to purchase Tea Bar for additional walk-ins

Making and serving beverages

Managing and sharing inventory status in daily basis

Maintain hygiene and cleanliness in the kitchen and Tea Bar

Qualification

Food Handler CardExhibition contentOperational processesCustomer service skillsProactivenessTeam supportService-oriented mindsetUpselling skillsEmergency handlingActive listeningClear communicationProblem-solving skillsAdaptabilityFriendly communication