Treasure Island Resort & Casino · 3 months ago
Beverage Operations Trainer
Welch, MN
Full-time
Onsite
Mid Level
$22.50/hr - $22.50/hrTreasure Island Resort & Casino is seeking a Beverage Operations Trainer to develop and deliver training programs for bartenders and wait staff. The role involves creating educational materials, ensuring compliance with service standards, and promoting a culture of exceptional guest service.
Gambling & Casinos
Responsibilities
Develop and deliver structured training programs for both new and existing bartenders and wait staff, covering key areas such as beverage preparation, service techniques, guest interaction, and operational procedures
Research and develop training methods, techniques, manuals, visual aids and other educational materials to align with industry standards
Educate staff on casino-specific service standards, including responsible alcohol service, gaming floor etiquette, and state/federal regulations
Ensure staff understand and follow health and safety protocols, including proper handling of food and beverages
Lead hands-on training sessions and develop upselling techniques for specific positions
Assess training needs to design, develop, implement, and evaluate training programs, ensuring they align with departmental goals and objectives
Direct daily work activities and inspect completed work for conformance to standards
Collaborate with Food and Beverage Management to develop, revise, and implement policies and procedures that align training initiatives with business goals and operational needs
Document and maintain training files for team members
Serve as a role model for all staff by promoting a culture of engagement, exceptional guest service, and teamwork
Address and manage team members’ training concerns
Ring and complete all transactions accurately, in compliance with department policy and procedures
Qualification
Required
High School Diploma/GED or equivalent experience
Proven knowledge of departmental and company policies and procedures
Proven experience as a bartender, wait staff, or similar role in a casino or high-volume hospitality environment
Strong knowledge of mixology, beverage trends, and food and beverage service standards
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel, Power Point and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills including the ability to read, analyze, interpret and comprehend written documents such procedures, regulations, periodicals, correspondence as well write the same
Strong conflict resolution skills
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to speak in a clear, concise and pleasant voice
Ability to develop, implement and present / facilitate training objectives and materials, standard operating procedures and manuals
Ability to deliver training programs and assess learning
Ability to control labor costs
Must be able to walk and / or stand for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel and stoop
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 50 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
Must be able to operate foot pedals
Work is performed in an office setting and on the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
Preferred
TIPS Trainer certification
Previous experience in training or mentoring preferred
Previous experience working with adult learning and skills development and assessment
Company
Treasure Island Resort & Casino
Take The Island Way to a unique and exciting career! Known across the region as Minnesota’s premier entertainment and gaming destination, Treasure Island Resort & Casino offers excellent benefits, flexibility, unlimited opportunities, winning experiences and more.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Seehusen
Brand Communications and Partnerships Manager
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