Satori Digital · 3 months ago
Founding Customer Success Manager
San Francisco, California
Full-time
Onsite
Entry, Mid Level
1+ years expSatori Digital is a company focused on building an autonomous market researcher powered by AI, helping enterprises unlock deep customer understanding at scale. They are seeking a Founding Customer Success Manager to own the full customer journey, partner with sales, and help define the Customer Success function from the ground up.
Responsibilities
Own the full customer journey: onboarding, adoption, retention, and upsell
Act as the day-to-day point of contact for strategic accounts
Partner with Sales to identify and drive expansion opportunities
Track account health metrics and proactively mitigate churn
Work closely with product and engineering to relay customer feedback
Help define and build the Customer Success function from the ground up
Operate as an individual contributor in a hands-on, high-touch capacity
Qualification
Required
1–3 years of experience in Customer Success or a similar GTM role at a B2B SaaS startup
Experience managing account health and growing customer relationships in a data-driven way
Strong relationship-building, communication, and organizational skills
Self-starter comfortable with ambiguity and startup environments
Comfortable working in-office 5 days/week in San Francisco
Preferred
Background in finance or quantitative fields (e.g. CS, Math)
Prior experience at VC-backed B2B SaaS startups
Experience with research, insights, or AI platforms
Excited to build the CS function but operate as an IC
Experience in account expansion, renewals, and upsell strategies
Company
Satori Digital
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase