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Axalta · 3 months ago

Senior Program Manager – Customer Experience Applications & Digital Transformation

Greater Philadelphia

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Axalta is seeking a Senior Program Manager to lead the delivery of Nimbus, their next-generation customer experience platform, which is essential for their digital transformation. The role involves overseeing the development roadmap, ensuring alignment across global teams, and managing multiple products within the Nimbus ecosystem to enhance customer engagement and operational efficiency.

IndustrialIndustrial ManufacturingManufacturingSustainability

No H1B

Responsibilities

Lead global, hybrid teams of contractors and employees, fostering collaboration across regions and time zones

Act as the central point of accountability for program execution, status reporting, risk management, and issue resolution

Partner with product managers to align requirements and priorities with technical delivery plans

Provide strategic input and challenge during solution design sessions, with final approval authority on technical solutions

Manage vendor relationships and oversee external development teams to ensure delivery quality and contractual alignment

Establish and maintain program governance processes, including steering committee updates, budget tracking, and KPI reporting

Ensure adherence to IT processes, compliance requirements, and enterprise architecture standards

Qualification

Program ManagementSalesforce (SFDC)SAP ApplicationsAgile MethodologiesStakeholder ManagementLeadership SkillsProblem-Solving SkillsOrganizational SkillsDecision-Making Skills

Required

Bachelor's degree in Information Technology, Business, or related field; advanced degree preferred

10+ years of experience in program or project management, with at least 5 years leading enterprise-level applications

Proven track record managing complex, global programs that include hybrid teams of employees and contractors

Strong understanding of IT processes and methodologies (Agile, Waterfall, or hybrid)

Hands-on experience with Salesforce (SFDC) and SAP applications; ability to bridge functional and technical requirements

Excellent leadership, communication, and stakeholder management skills

Strong problem-solving, organizational, and decision-making abilities

Preferred

Background in enterprise SaaS or large-scale digital transformation programs

Familiarity with system integrator/vendor management, including contract execution and performance management

Experience working in a B2B environment with customer-facing applications

Company

Axalta

Glassdoor3.2

Axalta provides performance coatings for a wide range of industrial applications; light vehicle and commercial vehicle coatings for original equipment manufacturers; and refinish surface preparation and coating systems for body shops globally.

Founded in 1866

Glen Mills, Pennsylvania, USA

10001+ employees