Shields Health Solutions · 12 hours ago
Patient Outreach Coordinator
United States
Full-time
Remote
New Grad, Entry Level
0+ years expShields Health Solutions is focused on growing the specialty pharmacy patient population. The Patient Outreach Coordinator will make outbound calls to patients to enroll them in the pharmacy program and educate them on available services.
BiopharmaHealth CareMedicalPharmaceutical
Responsibilities
Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
Educate patients on the services offered by the Shields Specialty Pharmacy Program
Protect Shields values by keeping information confidential
Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model
Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids
Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)
Perform other duties as assigned
Qualification
Required
Ability to verbally communicate a compelling reason why patients should use Shields pharmacy
Strong verbal communication and phone skills
Enjoys talking with patients and can empathize with their situation
Proactively engaging patients telephonically
Ability to quickly build rapport and relate with patients over the phone
Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy
Excellent communication, organizational and prioritization skills
Attention to detail
Ability to learn new processes and implement them quickly
Results-oriented with a positive outlook
A clear focus on high quality
Proficient in Microsoft Office particularly Excel, Word, and Outlook
Prior customer service experience / outbound call experience
0-1 years' experience as a Pharmacy Technician or related experience
High school diploma or GED required
Preferred
Nationally certified from PTCB or equivalent is strongly preferred but not required
Bachelor's Degree or PTCB/ExCPT License is strongly preferred
Company
Shields Health Solutions
Shields Health Solutions is a specialty pharmacy accelerator that partners with hospitals to develop and manage specialty pharmacy programs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$3.5BKey Investors
Evernorth
2025-09-02Corporate Round· $3.5B
2025-09-02Acquired
Leadership Team
Ryan Cassidy
Chief Financial Officer
Daniel Ramey
Chief Operating Officer
Recent News
2025-10-03
2025-09-16
Company data provided by crunchbase