Western Reserve Trust Company · 3 months ago
Account Administrator
Cleveland, OH
Full-time
Onsite
Entry Level
1+ years expWestern Reserve Trust Company is an Ohio chartered non-depository Bank that provides Trust Administration and Family Office Services to high net-worth individuals and their families. They are seeking a highly skilled and detail-oriented Account Administrator to assist in trust account management, client communications, and ensuring compliance with fiduciary standards.
BankingFinanceFinancial Services
Responsibilities
Assist in the setup and maintenance of trust accounts, including document preparation and client communications
Support the processing of trust transactions, distributions, and investments, ensuring compliance with fiduciary standards
Aid in the retention of client relationships by being responsive to client servicing needs
Participate in client meetings and discussions, taking notes and assisting in the follow-up of action items
Monitor trust accounts for unusual or suspicious activity and escalate potential issues to the appropriate authorities
Contribute to process improvement initiatives to enhance efficiency and effectiveness in trust processing operations
Assist with month-end and year-end financial closing activities, including account reconciliation and reporting
Stay informed about changes in trust laws, regulations, and industry best practices, and ensure compliance with all relevant requirements
Opportunities for advancement based on performance, ongoing education, and mastery of trust administration responsibilities
Provide support and assistance to trust officers and other team members as assigned by management
Qualification
Required
Strong background or interest in trust administration, finance and/or banking
Assist in the setup and maintenance of trust accounts, including document preparation and client communications
Support the processing of trust transactions, distributions, and investments, ensuring compliance with fiduciary standards
Aid in the retention of client relationships by being responsive to client servicing needs
Participate in client meetings and discussions, taking notes and assisting in the follow-up of action items
Monitor trust accounts for unusual or suspicious activity and escalate potential issues to the appropriate authorities
Contribute to process improvement initiatives to enhance efficiency and effectiveness in trust processing operations
Assist with month-end and year-end financial closing activities, including account reconciliation and reporting
Stay informed about changes in trust laws, regulations, and industry best practices, and ensure compliance with all relevant requirements
Provide support and assistance to trust officers and other team members as assigned by management
Employment will be contingent upon the passing of a background check and the passing of a drug test
Preferred
Bachelor's degree in finance, accounting, or business (preferred) but not required
At least one year of experience in financial services or trust administration
Excellent analytical and problem-solving skills, with an emphasis on attention to detail and accuracy
Excellent written and verbal communication; ability to simplify complex concepts
Strong ability to manage time and prioritize tasks
Background in working with high-net-worth individuals and families with complex trusts and estates
Experience handling sensitive family dynamics paired with empathetic conflict resolution
Advanced organizational skills and high attention to detail
Proficiency with trust accounting software, document management software, and Microsoft Office Suite
History of working directly with customers in a face-to-face setting
Ability to work effectively in a fast-paced, deadline-driven environment
Previous management or leadership experience
Benefits
Health, Dental, Vision and Health Savings Account (HSA) benefits
401(k) Retirement Savings Plan – with employer match
Paid Time Off (PTO) – Vacation Time (3 weeks), Sick Time (5 days) and Paid Holidays (10 days)
Monthly Parking Assistance, Parental Leave, and Bereavement Leave
Annual Bonus Eligibility – Performance-based bonuses tied to individual and firm success
Professional development opportunities and support for certification(s) and continuing education
A team environment, where service and client care comes first, paired with a fair work-life balance
Opportunities for advancement based on performance, ongoing education, and mastery of role and trust administration responsibilities.
Volunteer opportunities in the local community
Company
Western Reserve Trust Company
Western Reserve Trust Company is a limited-purpose bank offering trust and estate administration as well as fiduciary services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gwyn N. Broski
Tax Supervisor
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