Capital One · 3 months ago
Work at Home - Decision Quality and Controls, Principal Process Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$93K/yr - $107K/yr
3+ years expCapital One is a financial services company that emphasizes customer protection through monitoring and controls. They are seeking a Principal Process Manager to enhance data reporting and automate processes, partnering with stakeholders to drive strategic improvements and influence change across the organization.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Drive forward strategy for execution of controls support including process assessments and enhancements, make recommendations and influence change
Leads, influences, and mentors associates within a dotted line team through large and/or complex process or projects with significant impact, delegating and collaborating as appropriate that span across the function and requires cross functional influence to drive impact across job families, function, and/or business partners
Possesses advanced knowledge of SQL, Teamsites and Tableau with the ability to build moderate to complex dashboards
Responsible for making strategic improvements of processes or initiatives to enhance performance of job area and often works cross functional to provide strategic impact across broader organization
Makes analytical assumptions independently and obtains the appropriate level of approvals
Sets strategic direction for own job area to meet the overall team objectives while partnering with peers to set consistency across the director-level in order to have significant and long lasting impact on department results
Presents data driven presentations of medium complexity inside and outside of immediate team, autonomously influencing parties within and outside of job area
Apply leadership skills such as communication and change management to help drive key priorities like technology changes and continuous improvement
Analyze information to proactively identify risk, trends, and process improvements while reporting on risk topics to Sr Leadership
Advise and consult with teams to help develop well designed products, practices and processes
Consult and knowledge share with leaders to help build control subject matter experts
Thoughtfully innovate by pushing the boundaries of how we do things, elevating the team by challenging current processes and articulating a point-of-view to drive change
Demonstrate sound judgment by independently considering and prioritizing urgent versus important work and making the right trade-offs to protect bandwidth and drive key results
Structure and solve medium-to-high complexity, open-ended problems, applying a structured analytical approach even when information isn’t perfect
Proactively bring stakeholders in and along the journey of projects/Business status
Communicates effectively up and down the stakeholder spectrum (local team members to SLT audiences)
Works with stakeholders to understand customer’s needs and components required through regular engagement and works to achieve them with light guidance from manager
Develops strong network of partners within Retail Bank and builds effective relationships
Leads outward beyond immediate team and account for others priorities when driving work
Influences the outcome of projects and efforts through SME knowledge, etc, not only delivering results but impacting outcome
Successfully executes core work as part of a collaborative team in highly complex work assignments
Understands business context to connect own work to broader organization work and begins to incorporate that into prioritization decisions
Exhibits fungibility through multiple roles or team chances
Escalates appropriately with thoughtful and creative recommendations on how to proceed
Handles change in an effective manner
Owns and effectively manages multiple pod lane priorities or objectives end to end with limited guidance and escalates appropriately
Proactively adapts and re-prioritizes workload in response to needed trade-offs or additional/changing business context
Demonstrates ability to independently tackle larger deliverables by building out an analysis/project plan and driving progress toward completion
Deals effectively with ambiguous situations and provides a sense of clarity for the group to drive to a solution
Proactively anticipates issues and resolves them or presents options to address them
Qualification
Required
High School Diploma, GED, or equivalent Certification
At least 2 years of stakeholder management experience
At least 2 years of Risk and Controls experience
At least 2 years of data reporting experience
At least 1 year of SQL experience
At least 1 year of experience building views in Tableau
At least 2 years of experience using Google Slides
Preferred
Bachelor's Degree or Military Experience
At least 3 years of stakeholder management experience
At least 3 years of experience in Change Management or Process Improvement
Benefits
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-09
2026-01-04
The Motley Fool
2026-01-04
Company data provided by crunchbase