Frontier Justice ยท 3 months ago
Firearm Sales Associate - PT
Kansas City, KS
Part-time
Onsite
Entry Level
1+ years expFrontier Justice is a company focused on providing exceptional client service in the firearm retail industry. They are seeking a Firearm Sales Associate who will engage with clients, resolve inquiries, and maintain positive relationships while ensuring client satisfaction and product knowledge.
FashionRetail
Responsibilities
Engage with clients through various channels such as phone calls, emails, live chat, or in-person interactions
Respond to client inquiries, concerns, and complaints in a professional and timely manner
Address and resolve client issues or complaints, aiming to provide a satisfactory solution
Develop a deep understanding of the company's products or services to effectively address client needs and provide accurate information
Educate clients on the features and benefits of products or services
Maintain detailed records of client interactions, transactions, comments, and complaints
Assist clients with placing orders, tracking shipments, and processing returns or exchanges
Identify opportunities to cross-sell or up-sell products or services to existing clients
Analyze client issues to identify patterns and provide feedback to improve products or services
Work with other departments to resolve complex client issues
Conduct client satisfaction surveys to gather feedback and assess overall satisfaction levels
Work towards client retention by ensuring a positive client experience
Enter and update client information in databases
Generate reports on client interactions and feedback
Ensure compliance with company policies and procedures in all client interactions
Stay informed about product updates and industry trends through training sessions
Provide feedback to management regarding client concerns and trends
Collaborate with other team members and departments to enhance overall client experience
Qualification
Required
Top notch client service skills
Product knowledge across departments
Engage with clients through various channels such as phone calls, emails, live chat, or in-person interactions
Respond to client inquiries, concerns, and complaints in a professional and timely manner
Address and resolve client issues or complaints, aiming to provide a satisfactory solution
Develop a deep understanding of the company's products or services to effectively address client needs and provide accurate information
Educate clients on the features and benefits of products or services
Maintain detailed records of client interactions, transactions, comments, and complaints
Assist clients with placing orders, tracking shipments, and processing returns or exchanges
Identify opportunities to cross-sell or up-sell products or services to existing clients
Analyze client issues to identify patterns and provide feedback to improve products or services
Work with other departments to resolve complex client issues
Conduct client satisfaction surveys to gather feedback and assess overall satisfaction levels
Work towards client retention by ensuring a positive client experience
Enter and update client information in databases
Generate reports on client interactions and feedback
Ensure compliance with company policies and procedures in all client interactions
Stay informed about product updates and industry trends through training sessions
Provide feedback to management regarding client concerns and trends
Collaborate with other team members and departments to enhance overall client experience
Ability to deal, address and diffuse difficult or tense situations in a confidential and professional manner
Strong understanding of Microsoft Office products and various social media platforms
Being able to multi-task and keep several clients at a high level of customer service at a time
Follows all store procedures and protocols, especially related to accuracy in the POS system and regarding loss prevention
High school degree
Must be able to physically audit and inspect all operations
Preferred
College degree/hours preferred
Preferably 1-2 years of Customer Service experience
Normal overtime/extended work hours
Company
Frontier Justice
Frontier Justice is a retail company that specializes in firearms and fashion.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-11-01Acquired
Leadership Team
Bren Brown
Co-Founder
Company data provided by crunchbase