People Inc. · 3 months ago
PROGRAM SUPPORT SPECIALIST, DAY SERVICES
Hamburg, NY
Full-time
Onsite
Entry, Mid Level
$21/hr - $27.41/hr
2+ years expPeople Inc. is seeking a Program Support Specialist for their day services program, responsible for providing proactive strategies and support to staff and individuals. The role emphasizes coaching, documentation, and ensuring the health and safety of individuals in the program.
Assisted LivingElder CareHealth CareHome Health CareRehabilitationSocial Impact
Responsibilities
Provide programmatic support where appropriate for site, staff and participants
Provide information and submits and monitors required documentation to Behavior Department on individual requiring more intensive behavior services
Create support profiles. Provides suggestions and collaboration for ongoing supports and safeguards and behavior plans as needed
Reviews training provided by the Behavior Department associated with behavior plans to staff as needed in collaboration with Senior Day Supervisor
Ensuring that the current BSP/MMP and semi-annual review is onsite
Ensures fading plans from MMP’s/BSP’s are being followed and monitored
Reviews Therap Coaching Notes, SCIP-R Alerts, Therap RIA Alerts and Restrictive Intervention Applications (RIA) and ensures the use of this information to facilitate program planning in compliance with the Department of Behavioral Health Services Policies and Procedures
Completes monthly trending – including information from Behavior Tracking, Coaching Notes, and SCIP-R Alerts –
Prepares, submits, and presents HRC packets for individuals without active BIS support
Provides assistance with crisis intervention as needed to support the direct care staff
Ensures supplies/supports are available to meet individual needs
Attends and participates in general staff meetings, in-service training, monthly support team meetings and other pertinent agency and community program meetings
May attend Life Plan meeting as needed
Assist in developing Day Habilitation staff action plans that will promote an individual’s valued outcome, independence and ability to contribute to the community for all assigned Day Hab individuals as needed
Complies with all agency policies and procedures
Responsible for communication with transport providers and providing support as needed
Qualification
Required
A./B.S. or associate's degree in psychology or behavior management related field preferred and two years of experience or combination of Education and Human Service Experience
Minimum of 2 years related experience
Ability to meet physical requirement of the position when performing the following: Standing, walking, sitting, bending stooping, squatting, kneeling and climbing
Lifting requirements of 35 lbs
Ability to lift and transfer individuals manually and mechanically as required by prescribed program plan
Ability to move, reposition and place individual in pieces of equipment
Physical agility and ability to react to emergency situation including maintaining Required certifications (i.e. SCIP, CPR)
CPR certification required
Valid NYS Driver's license that meets agency policy
Preferred
Medication certification preferred
Company
People Inc.
People Inc. is the leading non-profit human services agency throughout Western New York and the Greater Rochester region.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anne McCaffrey
President and CEO
Concetta Ferguson
Chief Innovation & Program Development Officer
Recent News
Beyond Bylines
2026-01-11
2025-12-30
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