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Ticket Crushers, A Law Corporation · 3 months ago

Director of Operations

Macon, GA

Full-time

Onsite

Director/Executive

Crisprecruit is dedicated to securing justice for injury victims and is seeking a Director of Operations to enhance their operational efficiency. This role involves overseeing daily operations, managing human resources, supporting strategic growth initiatives, and ensuring accountability across the firm.

ConsultingLaw EnforcementLegalProfessional Services

Growth Opportunities

Responsibilities

Oversee all daily operations of the firm, ensuring efficiency across all departments

Develop, implement, and enforce clear standard operating procedures and systems

Push firm initiatives forward, ensuring ideas are executed rather than stalled

Lead HR functions including hiring, onboarding, training, performance evaluation, and employee engagement

Oversee performance management through KPIs and accountability structures

Maintain a collaborative yet confident presence that guides long-tenured staff through change

Support leadership in business development and expansion initiatives, including scouting and evaluating new office locations

Develop and implement marketing and community engagement initiatives such as internship programs and outreach efforts

Collaborate with partners on strategy, scaling, and growth projects

Lead rollout and adoption of new technology systems, including Filevine and other platforms

Oversee vendor and contract management, ensuring timely resolution of office needs and vendor performance

Implement systems to improve efficiency, communication, and accountability across the firm

Ensure smooth collaboration across attorneys, case managers, paralegals, and administrative staff

Monitor case progression and performance metrics, ensuring timely case closure and resolution

Establish and run consistent meetings, monthly and quarterly, to create alignment and accountability across the firm

Qualification

Business Operations ManagementPerformance ManagementChange ManagementPeople ManagementStrategic ThinkingLeadership StyleIndustry Knowledge

Required

Demonstrated success in building and scaling business operations, with the ability to create systems that support growth and long-term stability

Solid business experience is essential, and while legal industry background is not required, an openness to learning the nuances of personal injury law will set you apart

Proven ability to lead teams with confidence, providing guidance in evaluations, discipline, onboarding, and conflict resolution while fostering a culture of accountability and support

A confident and professional presence that inspires trust, motivates staff at all levels, and ensures accountability without resorting to abrasive or heavy-handed methods

Expertise in developing KPIs, tracking results, and enforcing performance standards that align with firm-wide goals and drive measurable success

Skilled at guiding teams through transitions, whether implementing new systems or adopting innovative processes, with a steady hand that earns buy-in and builds confidence

Ability to partner with leadership to anticipate challenges, identify opportunities, and develop forward-looking strategies that position the firm for continued growth

Benefits

Health Insurance: Enjoy comprehensive coverage that supports your health and overall well-being.

Retirement: Be eligible for an employer-matched retirement plan that helps you build long-term financial security.

Paid Time Off: Take advantage of generous PTO, paid holidays, and shorter Fridays that promote a healthy work-life balance.

Company

Ticket Crushers, A Law Corporation

The experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI") charges.

Founded in 2015