Coury Hospitality · 3 months ago
Front Desk Clerk 10/8/2025
St Louis, MI
Full-time
Onsite
New Grad, Entry LevelCoury Hospitality is seeking a Front Desk Clerk to enhance the guest experience at their hotel. The role involves welcoming guests, managing the registration and check-out processes, and providing information about hotel services and local attractions.
Hospitality
Responsibilities
Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service
Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times
Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Accommodate room changes expediently
Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance
Acquaint guests with city attractions, community events and nearby areas of interest
Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction
Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies
Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information
Responsible for proper key control and other security measures
Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment
Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Properly handle lost and found items
Report accidents, injuries, and any unsafe conditions to Management and Maintenance
Report all maintenance issues for guest satisfaction
Report to work wearing the required uniform and meeting professional grooming standards
Maintain confidentiality of all guests and hotel information
Perform other duties as assigned
Actively participate in ongoing training
Qualification
Required
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone
Strong customer-relations skills with a total commitment to guest satisfaction. Must be a 'people-person' who thrives on public contact
Ability to deal with guests when they are angry or upset
Professional appearance and demeanor
Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems
Previous Cashier Experience/ Basic Accounting Skills
Ability to work quickly and thoroughly when under pressure
Knowledge of hotel facilities and features
Ability to attend to more than one task at a time
Ability to maintain excellent attendance and punctuality
Knowledge of area and surrounding communities
Preferred
Customer Service experience preferred
Company
Coury Hospitality
Coury Hospitality focus on listening and learning from each other translates into a progressive and respectful approach.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Coury
Chairman/CEO
Tom Santora
Chief Growth & Strategy Officer
Recent News
Dallas Business Journal
2025-02-11
Louisville Business First
2024-01-06
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